Astri Assa
PROGRAM AND PROJECT ADMINISTRATOR
Tomohon
Summary
Program and Project Administration professional with over 10 years of experience in health insurance program implementation, participant administration, and IT systems support. Skilled in coordinating program activities, monitoring compliance, improving operational processes, and engaging stakeholders to achieve organizational objectives. Proven ability to manage projects, deliver reports, and support decision-making within a large-scale national program.
Overview
12
12
years of professional experience
Work History
Participation Administration Staff
BPJS Kesehatan
Manado, North Sulawesi
12.2020 - Current
- Administer participant registration data and maintain data accuracy in compliance with government health insurance regulations.
- Coordinate with internal and external stakeholders to resolve discrepancies and support program objectives.
- Monitor and report on membership expansion projects and compliance programs.
- Prepare and maintain program documentation, statistical reports, and progress summaries for management and audit purposes.
- Assist in planning and implementing program initiatives, including scheduling, documentation, and evaluation.
Participation Staff
BPJS Kesehatan
07.2016 - 07.2021
- Assisted in the registration of new participants and initial rollout of the national health insurance program.
- Coordinated with community representatives to socialise program benefits and procedures.
- Managed participant documentation and ensured data entry accuracy into the central system.
- Supported the administration team in delivering project targets during the early implementation phase.
IT Helpdesk Officer
BPJS Kesehatan
07.2016 - 11.2020
- Provided first-level IT support, resolving technical issues and minimizing business disruptions.
- Documented incidents, service requests, and solutions to support performance monitoring.
- Assisted with system rollouts, prepared user guides, and delivered end-user training.
- Collaborated with cross-functional teams to troubleshoot complex problems and implement solutions.
- Monitored and maintained IT systems, ensuring data integrity and smooth operations.
Verification Officer
BPJS Kesehatan
01.2014 - 04.2016
- Verified participant eligibility and compliance with organisational standards.
- Conducted field inspections and audits to support program monitoring and evaluation.
- Reported findings to management and recommended improvements to enhance program integrity.
- Collaborated with cross-department teams to ensure accurate data and documentation.
- Assisted in implementing quality assurance processes to align with program objectives.
Education
Bachelor of Informatics Engineering -
Institut Teknologi Maesa Tomohon
01.2022
Diploma of Informatics Engineering - undefined
Politeknik Negeri Manado
01.2010
Skills
Program & Project Support: Project scheduling, task coordination, documentation management, reporting
Data Administration: Data validation, analysis, and compliance monitoring
Stakeholder Engagement: Liaising with internal teams, government agencies, and external partners
Process Improvement: Streamlining workflows and improving data management procedures
Technical Skills: MS Office Suite (Excel, Word, PowerPoint), Data Reporting Tools, Basic SQL
References
- Ferry, F. Toar, BPJS Kesehatan/ Kabag, ferry.frits@bpjs-kesehatan.go.id, +628114318331, BPJS Kesehatan
- Daniel, C. Tambayong, BPJS Kesehatan/ Kabag, daniel.christofel@bpjs-kesehatan.go.id, +62811430177, BPJS Kesehatan
Timeline
Participation Administration Staff
BPJS Kesehatan
12.2020 - Current
Participation Staff
BPJS Kesehatan
07.2016 - 07.2021
IT Helpdesk Officer
BPJS Kesehatan
07.2016 - 11.2020
Verification Officer
BPJS Kesehatan
01.2014 - 04.2016
Diploma of Informatics Engineering - undefined
Politeknik Negeri Manado
Bachelor of Informatics Engineering -
Institut Teknologi Maesa Tomohon
PROFESSIONAL DEVELOPMENT & TRAINING
- Information Technology Education and Training - BPJS Kesehatan
- Participant Compliance Management (MANTRA) Basic - BPJS Kesehatan
- Participant Administration Competency Certificate - BPJS Kesehatan