Astrid Natania

• Played a role in coordinating various marketing campaigns and event for Universitas Prasetiya Mulya, including signature events like Prasmul Day and Open House
• Ensured seamless event execution through meticulous logistics management, participant coordination, and on-site support
• Fostered collaboration with faculty and staff to align events with the university's branding and communication goals
• Delivered exceptional client-facing service, enhancing attendee engagement for prospective students, parents, educators, and industry experts
• Cultivated strong organizational and communication skills, with a keen insight into marketing strategies and a commitment to crafting memorable experiences

Event Pack Collection for Door Prize Registration Booth:

• Assisting participants with event registration confirmation, race pack collection, and door prize draws.
• Greeted customers with smile and provided friendly, knowledgeable service.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
• Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
• Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.

Buyer Registration Counter:

• Assisting attendees during the registration process prior to venue entry.
• Increased customer satisfaction by providing efficient and friendly service at the counter.

Food & Beverage Attendant

• Enabled seamless event execution by assisting in setup, breakdown, and service during function.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
• Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
• Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Handled crowd control to maintain order and prevent overcrowding.
• Managed crowd control effectively, ensuring timely seating and minimizing disruptions.

Responsibilities:

• Support the lead instructor in delivering high tea etiquette lessons.
• Help prepare and organize training materials (e.g., table settings, handouts).
• Demonstrate proper high tea etiquette (e.g., napkin use, tea pouring, handling utensils).
• Guide participants on polite conversation and posture.
• Monitor attendees during practice sessions (e.g., sipping tea, eating scones).
• Ensure cleanliness and proper presentation.

Food & Beverage Service at Lyon French Brasserie

• Assisted in streamlining the ordering process for improved efficiency and guest experience.
• Enhanced customer satisfaction by providing exceptional service and a welcoming dining environment.
• Maintained cleanliness and hygiene standards in the restaurant, contributing to a positive atmosphere.
• Developed positive relationships with regular customers, ensuring their preferences were remembered for personalized experiences on subsequent visits.