Asvinisa Nur R.
Virtual Assistant
Malang,JI
Summary
At KaPe - Coffee & Eatery, excelling as a Server and Social Media Manager, enhancing customer satisfaction and boosting social media engagement through strategic content creation. Leveraging skills in multitasking and excellent communication, ensuring high-quality service and fostered warm customer relationships, aligning social media strategies with business goals.
Overview
4
4
years of post-secondary education
Work History
Server and Social Media Manager
KaPe - Coffee & Eatery
11.2023 - 02.2024
- Maintained clean and orderly dining area for enjoyable guest experience.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Boosted engagement rates with creation of compelling and visually appealing content.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience
Education
Bachelor of Science - Nutrition
Universitas Negeri Surabaya
Surabaya, Indonesia 08.2019 - 12.2023
Skills
Cleanliness standards
Team Collaboration
Cleaning and sanitizing
Multitasking
Warm and Friendly
Time Management
Reliability
Excellent Communication
Adaptability and Flexibility
Time management abilities
Order Management
Decision-Making
Guest Engagement
Timeline
Server and Social Media Manager
KaPe - Coffee & Eatery
11.2023 - 02.2024
Bachelor of Science - Nutrition
Universitas Negeri Surabaya
08.2019 - 12.2023
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