Athawulan Fitriyanto
Supervisor IT
Jakarta,JK
Summary
Dynamic IT Supervisor with a proven track record at Rumah Sakit Royal Progress, enhancing hardware infrastructure and optimizing IT processes. Skilled in IT security management and fostering collaboration across teams, I successfully reduced downtime and improved user satisfaction through effective problem-solving and strategic upgrades.
Overview
17
17
years of professional experience
Work History
Administration Coordinator
PT Progress Group
04.2009 - 04.2014
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
- Collaborated with cross-functional teams to establish project timelines and execute tasks efficiently within deadlines.
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
IT Technical Support Intern
Rumah Sakit Royal Progress
04.2014 - 04.2023
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
IT Supervisor
Rumah Sakit Royal Progress
04.2023 - Current
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Reduced downtime and increased productivity by providing timely technical support to staff members.
- Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
- Ensured data security by introducing robust backup systems and deploying regular vulnerability assessments.
- Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
Education
Bachelor of Communication - Management Information Systems
Universitas Nusa Mandiri
Jakarta, Indonesia 04.2001 -
Skills
Hardware maintenance
IT asset management
Network administration
IT security management
Application support
Timeline
IT Supervisor
Rumah Sakit Royal Progress
04.2023 - Current
IT Technical Support Intern
Rumah Sakit Royal Progress
04.2014 - 04.2023
Administration Coordinator
PT Progress Group
04.2009 - 04.2014
Bachelor of Communication - Management Information Systems
Universitas Nusa Mandiri
04.2001 -