ATIK FAUZIA
Learning & Development Enthusiast
Jakarta
Summary
Learning and Development practitioner with over three years of experience as a Corporate Trainer, specializing in behavioral, leadership, and people development programs. Experienced in not only delivering training but also collaborating with stakeholders to design relevant learning curricula and development journeys. Holds formal certification as a BNSP Level 3 Trainer and Learning Designer from the Institute of Adult Learning, Singapore. Currently deepening capability in coaching to support sustainable human capital development, with ICF Associate Certified Coach credential in progress.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Corporate Trainer
MDI Training (TACK TMI International – Indonesia)
01.2023 - Current
- Designed and delivered leadership development programs focusing on core behavioral competencies such as effective communication, trust-building, empathy, and inclusive leadership in the workplace.
- Facilitated leadership training for Management Trainees, supervisors, and managers, adapting learning approaches based on leadership readiness and organizational context.
- Supported early leadership and management trainee development through experiential learning methods, guided reflection, and coaching-based facilitation.
- Collaborated with HR and business stakeholders to analyze organizational challenges and identify competency gaps as input for learning program and curriculum design.
- Applied structured learning design principles from the Institute of Adult Learning (Singapore) to develop relevant learning journeys aligned with business and people development priorities.
- Prepared post-training reports including delivery summaries, evaluation results, and recommendations for continuous improvement.
- Monitored learning effectiveness through participant feedback and client evaluation, achieving approximately 90% satisfaction scores.
Relationship Manager Development Program (Sales)
PT Bank SMBC Indonesia Tbk
03.2021 - 04.2022
- Selected from over 15,000 applicants for an intensive development program focused on sales capability and relationship management.
- Applied consultative selling and needs analysis in managing customer portfolios.
- Consistently exceeded monthly performance targets, achieving an A+ performance rating.
Customer Service Officer
PT Bank BPD DIY
01.2019 - 03.2021
- Delivered end-to-end customer service operations in a frontline banking environment.
- Maintained an average customer satisfaction rating of 9/10 through effective communication and service recovery.
- Collaborated with internal units and branch teams to support service quality and customer experience standards.
Education
Bachelor of Science - Environmental Geography
Universitas Gadjah Mada (UGM)
Yogyakarta07-2018
Skills
- Training facilitation
- Coaching and development
- Training program development
- Training Evaluation, Reporting & Continuous Improvement
- Stakeholder Coordination & Communication
Websites
PROFESSIONAL PROFILE
- Learning & Development practitioner with hands-on experience across the learning lifecycle: analysis, design, delivery, evaluation, and improvement
- Strong exposure to collaborative learning needs analysis with HR and business stakeholders
- Experienced in leadership and management trainee development, particularly in behavioral and soft-skill leadership competencies
- Solid foundation in curriculum and learning design, strengthened by formal training from the Institute of Adult Learning, Singapore
- Coaching-oriented facilitator focused on developing self-awareness, ownership, and behavioral application
- Experienced in cross-functional and multi-location collaboration within corporate environments
Certification
BNSP Certified Trainer / Instructor – Level 3
Timeline
Corporate Trainer
MDI Training (TACK TMI International – Indonesia)
01.2023 - Current
Relationship Manager Development Program (Sales)
PT Bank SMBC Indonesia Tbk
03.2021 - 04.2022
Customer Service Officer
PT Bank BPD DIY
01.2019 - 03.2021
Bachelor of Science - Environmental Geography
Universitas Gadjah Mada (UGM)