Atika Kusumastuti

• Onboarded new temps by entering employee information into systems.
• Led projects and analyzed data to identify opportunities for improvement.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Delivered services to customer locations within specific timeframes.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Used Microsoft Word and other software tools to create documents and other communications.
• Handled more than 100 tickets per day to address customer inquiries and concerns.

• Reply to comments, messages and questions about company and its services in social media
• Community Management (FB groups) - Moderate FB page + supporting SMM activities
• Advises customers on product and on work with product
• Help customers to solve technical issues that may arise during work with product
• Stimulates and increase numbers of loyal customers and lawyers of the brand.
• Analyzed and reported social media and online marketing campaign results.
• Increased customer engagement through social media.

• Accountable for service delivery of team members
• Accountable for contract performance
• Safety management system, service deliver, also from finance side such as budget and invoicing
• Oversee contract schedules, finance tracking and manage risks and issues
• Conducting service delivery reviews and reporting status to both internal and external stakeholders
• Provide visible and pro active HSE refer to contract requirement
• Provide support and great cooperation with all team members both national and overseas team member
• Control, verify and report to INSPECTOR man-hours and expense budgets
• Ensure all team members are up to date and their requirement is same as contract requirement
• In addition, monitor performance review process
• Obtain and review Inspection reports and approve reports prior to submission to CLIENT
• Monitor and evaluate INSPECTOR performance during and upon completion of each assignment, address and resolve any issues
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events

PROJECTS

• BP Berau - Tangguh Inspection Project
• Kangean Energy Indonesia- Quality Assurance and Quality Services for Sirasun Batur Project
• Santos (, ) Pty Ltd
• PT Pertamina (Persero) RU II Dumai