AUBREY SIAHAYA
IT & Operation Director
Jakarta,JK
Summary
- Over 10 years of experience in IT infrastructure, software engineering, API integration, enterprise system development, digital transformation, cyber security cost effective and people management.
- Led automation and digitization initiatives, boosting operational efficiency by 35% and cutting manual processes by 50%.
- Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
- Holds a Bachelor’s degree in Computer Engineering and a Master’s degree in Management, enhancing strategic thinking and business acumen.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
IT & Operation Director, Permanent Employee
Pluxee Indonesia Solution
06.2024 - Current
- Provided C-level technology advisory, driving business strategy execution through innovative solutions and enterprise-wide IT enhancements with an annual IT portfolio budget of USD 1M.
- Directed strategic IT integration with executive leadership, aligning global IT solutions with local market requirements and operational goals, managing a budget of USD 400K.
- Successfully led a USD 300K fully cloud-based migration project, achieving 100% completion on time and within budget.
- Implemented digital transformation and automation initiatives worth USD 40K, improving client service delivery by 20%, operational efficiency by 60%, and system scalability within 6 months.
- Managed IT & Operations budget of USD 400K, overseeing ERP system implementation, DevOps processes, and ISO 27001-compliant cybersecurity programs including penetration testing and incident response.
- Oversaw end-to-end operational processes including workflow optimization and service quality assurance, reducing process cycle times by 25% faster.
Head of IT Department, Permanent Employee
Kalgen Innolab (Kalbe Farma Group)
12.2023 - 06.2024
- Led IT department to improve performance by 25%, accelerate project delivery timelines by 20%, and implement automation reducing manual workloads by 40%.
- Built an integrated Laboratory Information System, increasing data accuracy to 99%, reducing processing time by 30% and enhancing operational efficiency which impacted to revenue increase 50% of the 3 months revenue.
- Designed and deployed organization-wide network infrastructure and data security systems, cutting security incidents by 35% and ensuring 99.9% uptime.
- Developed digital platforms for sales tracking, laboratory stock management, and fixed asset monitoring, improving reporting speed by 45% from two months to become bi-weekly and reducing stock discrepancies by 20%.
- Directed digitalization projects and supervised cross-functional teams, contributing to three innovative healthcare product launches and reducing time-to-market by 25%.
IT Division Manager, Permanent Employee
SF Express Indonesia
01.2021 - 12.2023
- Delivered strategic technology solutions and executive-level IT support to the General Manager, driving 600% company revenue growth over three years by aligning technology with business priorities.
- Applied innovative technologies that automated 40% of manual workflows, improved service delivery speed by 30%, and raised customer satisfaction scores by 25%.
- Modernized IT systems and infrastructure, achieving 99.9% uptime, enabling scalable growth, and reducing cybersecurity incidents by 35%.
- Directed cross-functional teams of up to 15 members, ensuring efficient resource allocation, meeting 100% of project deadlines, and embedding industry best practices.
- Maintained comprehensive system documentation, ensuring fully compliance with internal policies, external audits, and operational readiness standards.
IT Manager, Permanent Employee
Kerry Express Indonesia
04.2018 - 01.2021
- Leveraged technology to enhance customer experience, fostering innovation and accelerating business growth across multiple service channels, resulting in a 20% increase in customer retention and 15% revenue growth.
- Spearheaded alignment of technological capabilities with evolving market demands, ensuring seamless service delivery and achieving a 95%+ customer satisfaction rating.
- Designed and implemented end-to-end infrastructure solutions (network, local, virtual, and cloud), reducing system downtime by 40% and achieving 99.9% uptime.
- Championed innovation in system development, introducing advanced technologies that boosted operational performance by 30% and improved scalability to support 50% more concurrent users.
- Developed and standardized SOPs, policies, and workflows, increasing departmental efficiency, improving accuracy and reducing processing time by 20%.
- Formulated and executed strategic IT plans, integrating budget planning and cost optimization that saved USD 100M annually while delivering long-term technology roadmap objectives on schedule.
IT Field Tech, Permanent Employee
Uber Indonesia Tech
06.2017 - 04.2018
- Collaborating with 20+ APAC members to resolve regional IT support tickets.
- Delivered service desk support for hardware and software, ensuring timely issue resolution across multiple locations.
- Conducted nation-wide inspections to maintain compliance, operational readiness, and IT asset integrity.
- Administered network infrastructure, monitoring performance, troubleshooting issues, and ensuring secure connectivity.
IT Officer - Network & Infrastructure, Permanent Employee
ABC Laboratorium
02.2014 - 06.2017
- Built and optimized main server infrastructure, maximizing performance of existing server systems.
- Reorganized local network and executed complete infrastructure redesign for improved reliability and scalability.
- Integrated laboratory machines with Laboratory Information System, ensuring accurate and seamless data transfer.
- Designed efficient, precise infrastructure solutions to support business expansion into new branch offices.
IT Expert, Permanent Employee
Miura Indonesia
10.2009 - 02.2014
- Administered IT network infrastructure, ensuring secure, stable, and high-performance connectivity across the organization.
- Managed and maintained web-based workflow systems, serving as webmaster to optimize usability and accessibility.
- Configured and maintained Windows Server R2 and Exchange Server 2010 for reliable enterprise communication.
- Maintained Microsoft Dynamics SL for accounting, ensuring accurate financial data processing and reporting.
IT Senior Staff, Permanent Employee
BMOlsson Indonesia
12.2008 - 10.2009
- Administered Active Directory, managing user accounts, permissions, and group policies to ensure secure access control.
- Managed data center operations, overseeing server performance, backups, and disaster recovery readiness.
- Maintained and updated corporate website, ensuring functionality, security, and content accuracy.
- Provided helpdesk support, troubleshooting technical issues and delivering timely solutions to end-users.
IT Junior Staff, Permanent Employee
Lion Mentari Airlines
01.2008 - 10.2008
- Managed all servers and computers, ensuring optimal performance, security, and system availability.
- Maintained LAN and WAN infrastructure, monitoring connectivity and resolving network issues promptly.
- Delivered nationwide remote technical support, troubleshooting and resolving issues efficiently for multiple locations.
Education
Master - Magister Management
Institut Teknik Harapan Bangsa
01.2025
Bachelor - Teknik Komputer
STMIK Nusa Mandiri
01.2019
Skills
Soft Skill: Managing & Leadership, Strong Technical & Interpersonal Communication, Team Oriented, Project Management, Problem-solving, Project management, Operations management, Team management
Certification
Strategic Management System, Kalbe Group, Number: , 2024
Awards
Performing While Transforming, Pluxee International, 2025
Timeline
IT & Operation Director, Permanent Employee
Pluxee Indonesia Solution
06.2024 - Current
Head of IT Department, Permanent Employee
Kalgen Innolab (Kalbe Farma Group)
12.2023 - 06.2024
IT Division Manager, Permanent Employee
SF Express Indonesia
01.2021 - 12.2023
IT Manager, Permanent Employee
Kerry Express Indonesia
04.2018 - 01.2021
IT Field Tech, Permanent Employee
Uber Indonesia Tech
06.2017 - 04.2018
IT Officer - Network & Infrastructure, Permanent Employee
ABC Laboratorium
02.2014 - 06.2017
IT Expert, Permanent Employee
Miura Indonesia
10.2009 - 02.2014
IT Senior Staff, Permanent Employee
BMOlsson Indonesia
12.2008 - 10.2009
IT Junior Staff, Permanent Employee
Lion Mentari Airlines
01.2008 - 10.2008
Bachelor - Teknik Komputer
STMIK Nusa Mandiri
Master - Magister Management
Institut Teknik Harapan Bangsa
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