Audra Ruhter
Twin Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Office Manager and Property Manager
Real Property Management
04.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
Advocate
INTERIOR ALASKA CENTER FOR NON-VIOLENT LIVING
09.2020 - 02.2023
- Engaged in and role model direct conflict resolution and mediation
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Maintained Confidentiality in accordance with Alaska Statute 18.66.200
- Maintained working knowledge of Federal and State laws that affect victims of domestic violence and sexual assault
- Implemented policies, protocols and services designed to provide advocacy and support to victims who are or have experienced domestic violence and/or sexual assault or individuals who are impacted by domestic violence and/or sexual assault
- Provided support services to victims and other individuals impacted by domestic violence, and sexual assault who are residing in emergency shelter, calling on the phone, a non-residential walk in, or a partner or prior victim of a man in batterer’s intervention
- Support services included active listening, safety planning, case planning, information and referrals, and advocating with other community agencies
- Provided advocacy to victims of sexual assault and domestic violence at the hospital as requested through law enforcement and forensic nursing
- Provided case management to long-term residents and participants in transitional housing
- Participated in SART on-call schedule
- Facilitated or co-facilitate groups as needed
- Provided back-up as necessary for court advocacy when legal advocate is unable to attend
- Provided referral source to the SANDMAN Legal Advocacy Project, ALSC, and IAC’s legal program
- Maintained accurate client records including statistical records, file management, and summary of contacts according to IAC confidentiality policies and program procedures
- Delivered friendly service and offered expert support in every interaction
Office Manager and Dispatcher
Luana Limousine
11.2014 - 12.2017
- Compared vendor prices to ensure optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and record-keeping
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Arranged corporate and office conferences for company employees and guests
- Provided complete meeting support, including materials preparation and notes or minute taking
- Improved office operations by automating client correspondence, record tracking and data communications
- Trained 20 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
Law Office Assistant I
Office Of The Attorney General
10.2005 - 05.2008
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates
- Managed billable hour tracking, payroll, client invoicing and attorney schedules
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Coordinated trial exhibits by organizing materials, writing documentation and preparing displays
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
- Researched state statutes, decisions, legal articles, codes and documents
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
- Organized documents to manage paper and electronic filing systems of clients
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
Leasing Manager and Property Manager
Lee Enterprises
05.1995 - 12.2003
- Explained terms of lease and amounts to be paid to tenants
- Established key relationships with potential leasers and renters
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Collected, completed and processed lease applications
- Created and submitted daily reports on leasing activities
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Managed daily and weekly marketing and leasing plans
- Developed and implemented tactical marketing plans
- Trained leasing professionals on regulatory requirements, company policies, and office procedures
Education
IAC Trainings
Skills
- Positive communication skills
- Scheduling
- Excellent multi-tasking ability
- Team building
- Records Management
- Program coordination
- Document Filing
- Database Maintenance
- Administrative Support
- Operations Support
- Billing and Invoicing
- Client Relationships
- Scheduling and Calendar Management
- Database Administration
Timeline
Office Manager and Property Manager
Real Property Management
04.2024 - Current
Advocate
INTERIOR ALASKA CENTER FOR NON-VIOLENT LIVING
09.2020 - 02.2023
Office Manager and Dispatcher
Luana Limousine
11.2014 - 12.2017
Law Office Assistant I
Office Of The Attorney General
10.2005 - 05.2008
Leasing Manager and Property Manager
Lee Enterprises
05.1995 - 12.2003
IAC Trainings
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