Summary

Overview

Work History

Education

Skills

Timeline

Audrey Eckhardt

Meridian

Summary

Dedicated and driven with experience in delivering excellent customer service, developing positive customer relationship, and team leadership. Skilled in optimizing facility procedures, fostering team growth, and enhancing customer experience.

Overview

2

2

years of professional experience

Work History

Assistant Manager

Doodlebug Sportz

04.2022 - 01.2024

Managed daily interactions with 300+ customers, ensuring satisfaction and addressing inquires via phone calls, emails, and in-person communication.
Oversaw the check-in process, certifying accurate payment handling and group coordination.
Hosted groups of 70+ people, demonstrating strong leadership and organizational skills during peak operational hours.
Effectively handled customer complaints, turning feedback into actionable improvements.
Booked and coordinated parties and events. Managed capacity.
Developed and maintained the facility's schedule, optimizing staff allocation and operational efficiency.
Conducted interviews for potential new hires, ensuring alignment with company values and requirements.
Designed and executed training programs for new employees.
Delegated tasks and responsibilities to staff members based on individual strengths and capabilities.
Collaborated with management to implement strategic improvements.

Education

Dental Assisting

Carrington College

Boise, ID

11.2024

High School Diploma -

Edmonds Elearning Academy

Edmonds

06.2023

Skills

Customer Service
Conflict Resolution & Problem Solving
Communication
Time Management

Task Delegation
Team Leadership & Development
Cash Handling

Timeline

Assistant Manager

Doodlebug Sportz

04.2022 - 01.2024

Dental Assisting

Carrington College

High School Diploma -

Edmonds Elearning Academy