Summary
Overview
Work History
Education
Skills
Timeline
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Audrey Eckhardt

Meridian

Summary

Dedicated and driven with experience in delivering excellent customer service, developing positive customer relationship, and team leadership. Skilled in optimizing facility procedures, fostering team growth, and enhancing customer experience.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Doodlebug Sportz
04.2022 - 01.2024
  • Managed daily interactions with 300+ customers, ensuring satisfaction and addressing inquires via phone calls, emails, and in-person communication.
  • Oversaw the check-in process, certifying accurate payment handling and group coordination.
  • Hosted groups of 70+ people, demonstrating strong leadership and organizational skills during peak operational hours.
  • Effectively handled customer complaints, turning feedback into actionable improvements.
  • Booked and coordinated parties and events. Managed capacity.
  • Developed and maintained the facility's schedule, optimizing staff allocation and operational efficiency.
  • Conducted interviews for potential new hires, ensuring alignment with company values and requirements.
  • Designed and executed training programs for new employees.
  • Delegated tasks and responsibilities to staff members based on individual strengths and capabilities.
  • Collaborated with management to implement strategic improvements.

Education

Dental Assisting

Carrington College
Boise, ID
11.2024

High School Diploma -

Edmonds Elearning Academy
Edmonds
06.2023

Skills

  • Customer Service
  • Conflict Resolution & Problem Solving
  • Communication
  • Time Management
  • Task Delegation
  • Team Leadership & Development
  • Cash Handling

Timeline

Assistant Manager

Doodlebug Sportz
04.2022 - 01.2024

Dental Assisting

Carrington College

High School Diploma -

Edmonds Elearning Academy

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Audrey Eckhardt