Summary
Overview
Work History
Education
Skills
References
Timeline
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Audrey Equals

Meridian

Summary

Detail-oriented manager and surgical counselor with 21 years of experience in plastic, reconstructive, and ophthalmology practices. Proven ability to enhance productivity and service quality in diverse office environments. Strong organizational skills with a focus on meeting deadlines and delivering exceptional customer service.

Overview

22
22
years of professional experience

Work History

Surgical Counselor

The Eye Assocaites
Meridian
04.2020 - 06.2025
  • Coordinated communication between medical staff and patients regarding surgery details.
  • Independently maintained full schedules for two to three surgeons.
  • Performed all pre-op instructions with all patients prior to surgery.
  • Prepared informational materials for patient education sessions and consultations.
  • Scheduled appointments for consultations, ensuring timely follow-ups with patients.
  • Conducted post-operative follow up calls to ensure patient satisfaction with their experience.
  • Assessed patient's physical condition prior to surgery in order to determine any potential risks associated with anesthesia or the procedure itself.
  • Educated patients on how to prepare for surgery by providing information about diet restrictions, fasting instructions, activity limitations, pre-and post op care.
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of surgeons.
  • Completed high-volume surgeries with positive outcome.
  • Collected all financial responsibilities from patients prior to surgery.

Office Manager/Surgery Scheduler

SK Clinic
La Jolla
07.2003 - 12.2019
  • Responsible for scheduling all staff including operating room staff in office.
  • Met with all consults and prepared financial estimates
  • Handled Payroll/commissions for all employees in office
  • Scheduled surgeries for both in-office and off-site at the hospital and outpatient surgery center.
  • Extensive medical terminology
  • Coordinated pre-op appointments and ensured patients had medical clearance.
  • Interviewed, onboarded, developed, and oversaw daily activities for 10-12 clerical and administrative office personnel.
  • Arranged for anesthesia for in-house cases and assistant surgeons when needed to assist.
  • Set up special events such as quarterly Botox and filer events.
  • Responsible for all staff reviews and hiring of new employees.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • EPIC trained
  • Quoted and prepared proposals for surgical services, such as surgical and noninvasive procedures.
  • Worked directly with customers to meet their needs and maintain satisfaction. Resolving client and case issues effectively.
  • Collected all financial fees and maintained daily financial reports and estimates for monthly and quarterly projections.

Education

D.C Everest High School
Schofield, WI
01-1986

Some College (No Degree) - Business Administration And Management

Boise State University
Boise, ID

Skills

  • EPIC trained
  • Ability to prioritize
  • Expense reporting
  • Detail-oriented
  • Scheduling and calendar management
  • Microsoft Word
  • Excel
  • Nextech scheduling
  • Spa booker scheduling
  • Multi-task consistently with speed and accuracy
  • Quick Learner
  • Strong Patient relations
  • Extensive medical knowledge
  • Insurance and pre-authorization background

References

References available upon request.

Timeline

Surgical Counselor

The Eye Assocaites
04.2020 - 06.2025

Office Manager/Surgery Scheduler

SK Clinic
07.2003 - 12.2019

D.C Everest High School

Some College (No Degree) - Business Administration And Management

Boise State University

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Audrey Equals