AUDREY HAMEL

Pre-Opening Mission

• Project Coordination & Compliance: Overseeing construction teams, landscape development, regulatory compliance, and certification acquisition.
• Structuring & Launch: Defining SOPs, coordinating departments, and implementing management tools.
• Recruitment & Training: Building teams, training staff to luxury standards, and supporting onboarding.
• Guest Experience & Commercial Strategy: Developing the hospitality offer, services, experiences, and wellness programs.
• Financial Management: Budget planning, cost control, and supplier negotiations.
• Marketing & Communication: Managing branding, digital content, and photoshoot coordination.

Seasonal Mission

• Leadership & Team Management: Supervising and training teams across various departments.
• Performance Optimization: Analyzing KPIs, adjusting pricing strategies, and implementing corrective actions.
• High-End Guest Experience: Monitoring and personalizing service to enhance customer satisfaction.
• Crisis Management: Quickly adapting to seasonal challenges and optimizing human and material resources.

Replacement Mission

• Restructuring & Organization: Streamlining operational processes to enhance efficiency and service fluidity.
• Guest Experience & Quality: Implementing a continuous improvement program based on guest feedback.
• Procurement & Financial Optimization: Overseeing purchasing, cost control, budget monitoring, and supplier negotiations to maximize profitability.
• HR Management & Talent Development: Leading teams, training, and fostering skill development to strengthen performance and autonomy.

Seasonal Mission

• Business Development & Profitability: Increased revenue by 63% through a yield management strategy and a distinctive service offering.
• Elevating the Guest Experience: Designed exclusive experiences around the spa and local gastronomy.
• Financial Management & Procurement: Cost control, profit maximization, and supplier contract optimization.
• Team Leadership & Talent Management: Recruitment, training, and retention of staff in a seasonal context.

Seasonal Mission

• Contract Management & Billing: Negotiation and monitoring of contracts with partners (ski passes, ski instructors, excursions, transfers…), invoicing, and management of external services.
• Interdepartmental Coordination: Collaboration with housekeeping, restaurant, and spa teams to streamline the guest experience and ensure seamless stay organization.
• Kids Club & Family Services Development: Creation of tailored offerings for families.
• Guest Experience Optimization: Personalization of stays, tracking guest preferences, and proactively managing specific requests.
• Front Office Supervision & Reservations Management: Team leadership at the reception, schedule control, and adjustment of availability based on demand and market trends.

Seasonal mission

• Yield Management Adaptation: Market analysis and rate strategy adjustments based on competitor performance and comparable hotels.
• Reservations & Front Office Management: Supervision of check-ins and check-outs, occupancy optimization, and implementation of overbooking strategies.
• Accounts Receivable Management: Payment tracking and debt collection follow-ups.
• Market Monitoring & Reporting: Analysis of industry trends, performance tracking, and strategic recommendations to management.