Aulia Dinda Maharani

- Oversee investments in the territory, including Sampoerna Retail Community, Sahabat Sampoerna, and marketing tools, ensuring optimal allocation and ROI.
- Build and maintain strong relationships with retail customers to maximize product distribution and drive sales growth.
- Implement strategies to increase HM Sampoerna’s market share in the designated territory through targeted initiatives.
- Lead the execution of trade programs, promotional initiatives, and customer engagement activities to drive brand awareness and sales.
- Develop and nurture strong business relationships with both external (retailers) and internal stakeholders (wholesale and Consumer Engagement) to align strategies and drive volume growth.
- Proactively assess, clarify, and validate partner and customer needs to ensure solutions meet market demands and strengthen partnerships.

- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

- Improved marketing to attract new customers and promote busines

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Established team priorities, maintained schedules and monitored performance.

• Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
• Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
• Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
• Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.
• Contributed to revenue growth by identifying opportunities for promotional activities and markdowns on slow-moving items.
• Provided exceptional customer service during peak seasons or high-traffic periods, consistently exceeding sales targets set by management staff.
• Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
• Developed strong relationships with store managers to gather feedback on merchandise mix and address specific needs or concerns promptly.
• Boosted employee morale through regular communication, recognition programs, and professional development initiatives that fostered a positive work environment.
• Collaborated with buyers for optimal product selection, resulting in higher customer satisfaction.
• Enhanced team productivity through effective scheduling, task distribution, and performance monitoring.
• Established strong working partnerships with key stakeholders such as marketing teams or suppliers, demonstrating a collaborative attitude that enabled successful execution of various projects.
• Implemented new merchandising techniques that resulted in improved store traffic flow patterns.
• Optimized inventory levels by implementing efficient replenishment strategies based on sales forecasts and historical data analysis.

• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
• Maintained stock and replenished workstation products.
• Managed cash transactions for accurate accounting and minimized discrepancies.
• Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.

• Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
• Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
• Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.

• Reached sales goals consistently by effectively promoting products using persuasive communication techniques.
• Maintained positive relationships with store staff, ensuring smooth operations during promotional events.
• Worked closely with team members to achieve monthly sales targets and enhance overall performance.
• Optimized advertising efforts by regularly reviewing data and making suggestions for improving campaign performance.
• Organized promotional materials and ensured proper placement within stores, increasing visibility of products.