Social media knowledge
Hardworking and passionate job seeker with strong organizational skills eager to secure next level position as an experienced content moderator. Ready to help team achieve company goals.
Hi, I’m
Aulia Sukmandani
Amd, Keb
Indonesia,Daerah Istimewa Yogyakarta
Summary
Overview
3
years of professional experience
3
years of post-secondary education
Work History
Teleperformance IndonesiaYogyakarta, YO
Content Moderator
06.2022 - Current
Job overview
- Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
- Suggested improvements to content to enhance quality and accuracy.
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
PT. Asia Outsourching Service project OVOYogyakarta, YO
Customer Service Live Chat
06.2021 - 10.2021
Job overview
- Assisted customers with product information and guided them through purchasing processes for seamless experience.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Handled high-volume chat interactions during peak hours while maintaining professional demeanor at all times.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
Education
'Aisyiyah University (UNISA)Yogyakarta
Associate of Science from Midwifery
09.2016 - 09.2019
University Overview
Skills
Personnel Management
Team Collaboration
Patience and Tolerance
Online research
Content Management
Social media knowledge
Excellent Communication
Teamwork and Collaboration
Self-Motivated
Addressonktp
Addressonktp
Minggiran MJ 2 no.1288 A, Suryodiningratan, Mantrijeron, 55141 Yogyakarta, Indonesia
Domicile
Domicile
Minggiran MJ 2 no.1288 A, Suryodiningratan, Mantrijeron, 55141, Yogyakarta, Indonesia
Socialmedia
Socialmedia
Facebook : Aulia Sukmandani
Instagram : auliathymoi
Tiktok : pegawaibukannegeri
Linkedin : www.linkedin.com/in/aulia-sukmandani/
Personal Information
Personal Information
- Place of Birth: Yogyakarta
- Date of Birth: 07/04/98
- Gender: Female
- Marital Status: Unmarried
- Religion: Islam
Timeline
Content Moderator
Teleperformance Indonesia
06.2022 - Current
Customer Service Live Chat
PT. Asia Outsourching Service project OVO
06.2021 - 10.2021
'Aisyiyah University (UNISA)
Associate of Science from Midwifery
09.2016 - 09.2019
Accomplishments
Accomplishments
- Achieved by completing with accuracy and efficiency.
Availability
See my work availability
Not Available
Available
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friday
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridQuote
Fall seven times; stand up eight.
Languages
English
Intermediate (B1)
Indonesian
Bilingual or Proficient (C2)
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