Summary
Overview
Work History
Education
Skills
Addressonktp
Domicile
Socialmedia
Personal Information
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Languages
Hi, I’m

Aulia Sukmandani

Amd, Keb
Indonesia,Daerah Istimewa Yogyakarta
Aulia Sukmandani

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure next level position as an experienced content moderator. Ready to help team achieve company goals.

Overview

3
years of professional experience
3
years of post-secondary education

Work History

Teleperformance Indonesia
Yogyakarta, YO

Content Moderator
06.2022 - Current

Job overview

  • Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Suggested improvements to content to enhance quality and accuracy.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.

PT. Asia Outsourching Service project OVO
Yogyakarta, YO

Customer Service Live Chat
06.2021 - 10.2021

Job overview

  • Assisted customers with product information and guided them through purchasing processes for seamless experience.
  • Collaborated with team members to ensure consistent and high-quality customer service across all channels.
  • Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
  • Handled high-volume chat interactions during peak hours while maintaining professional demeanor at all times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed rapport with customers by actively listening to their concerns and empathizing with their situations.

Education

'Aisyiyah University (UNISA)
Yogyakarta

Associate of Science from Midwifery
09.2016 - 09.2019

University Overview

Skills

Social media knowledge

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Addressonktp

Addressonktp

Minggiran MJ 2 no.1288 A, Suryodiningratan, Mantrijeron, 55141 Yogyakarta, Indonesia

Domicile

Domicile

Minggiran MJ 2 no.1288 A, Suryodiningratan, Mantrijeron, 55141, Yogyakarta, Indonesia

Socialmedia

Socialmedia

Facebook : Aulia Sukmandani

Instagram : auliathymoi

Tiktok : pegawaibukannegeri

Linkedin : www.linkedin.com/in/aulia-sukmandani/

Personal Information

Personal Information
  • Place of Birth: Yogyakarta
  • Date of Birth: 07/04/98
  • Gender: Female
  • Marital Status: Unmarried
  • Religion: Islam

Timeline

Content Moderator
Teleperformance Indonesia
06.2022 - Current
Customer Service Live Chat
PT. Asia Outsourching Service project OVO
06.2021 - 10.2021
'Aisyiyah University (UNISA)
Associate of Science from Midwifery
09.2016 - 09.2019

Accomplishments

Accomplishments
  • Achieved by completing with accuracy and efficiency.
Availability
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Quote

Fall seven times; stand up eight.
Japanese proverb

Languages

English
Intermediate (B1)
Indonesian
Bilingual or Proficient (C2)

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Aulia SukmandaniAmd, Keb