Autum Lewis
Boise
Summary
Personable, friendly and solution-oriented individual with over 30 years of experience in customer service and support environments. Customer-focused team player skilled in all aspects of customer relationship management and satisfaction. Successfully works as part of team to reach personal and business goals. Dependable and diligent individual skilled at handling various calls while resolving client issues rapidly. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Idaho Power Company
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Assist customers with billing inquiries, move in /move out, credit & collections.
- Process line requests
- Assist customers with camp life requests.
Medical Scheduler
Saint Alphonsus Medical Group
11.2020 - 08.2021
- Provided excellent service and attention to customers through phone conversations.
- Processed payments and updated accounts to reflect balance changes.
- Assisted patients in filling out pre-appointment paperwork.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Managed 80-100 incoming telephone calls, including taking messages and directing callers to personnel.
Corporate Travel Consultant/Supervisor
BCD Travel
09.2006 - 03.2020
- Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
- Responded promptly to clients regarding visa, passport and security inquiries.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive customer satisfaction.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Monitor agents to ensure compliance with corporate Travel performance standards.
- Organize and review reports to ensure company goals were met.
- Responsible for coaching, development and encouragement of agents
Education
High School Diploma -
North Powder High School
1983
Skills
- Problem resolution
- Friendly, positive attitude
- Organizational skills
- Relationship building
- Computer skills
- Exceptional customer service
- Multi-tasking
- Time Management
- Attention to detail
- Training and mentoring
- Strong communication skills
Accomplishments
- Spirit Counsel 2023 & 2025
- Energy Blaster Team Coordinator
Education and Training
other,other
Experience
[],["Medical Secretaries and Administrative Assistants"]
Timeline
Customer Service Representative
Idaho Power Company
09.2021 - Current
Medical Scheduler
Saint Alphonsus Medical Group
11.2020 - 08.2021
Corporate Travel Consultant/Supervisor
BCD Travel
09.2006 - 03.2020
High School Diploma -
North Powder High School
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