Customer Service Representative
Idaho Central Credit Union
Pocatello
11.2024 - Current
- Prepared and created PowerPoints to provide areas for improvement while I was a mentor
- Developed positive relationships with members through friendly interactions.
- Natured and trained new agents
- Provided knowledge and feedback to new hires
- Able to teach and learn by effectively communicating with my team.
- Maintained a high level of professionalism when helping members.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to members needs.
- Advised on methods for effective conflict resolution techniques to ensure productive working environments.
- Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.