Ayu Apriliana

Work History

UniPin

01.2019 - 12.2021

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Resolved problems, improved operations and provided exceptional service.
Worked closely with others team to maintain optimum levels of communication to effectively and efficiently complete projects.
Used Microsoft Word and other software tools to create documents and other communications.
Supervised work of contracted employees to keep on task for timely completion.

UniPin

Tangerang, Tangerang

01.2021 - Current

Facilitated communication with clients and team members to improve business strategy and operation.
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Produced engaging marketing content for website narratives, blogs and social media that aligned with corporate brand strategy.
Conducted research assignments for executive team to support internal special projects.
Strengthened business process by reviewing process data, developing solutions and monitoring implementation.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

PT, LIPPO GENERAL INSURANCE

04.2016 - 11.2018

Consistently maintained 100% customer service satisfaction ratings through quality control and action.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Offered friendly and efficient service to customers, handled challenging situations with ease.

PT. TALKINDO SELAKSA ANUGERAH

01.2015 - 01.2016

Promoted diligence and culture of safety for drivers and warehouse operations.
Supervised shipping and receiving, distribution, and workplace safety.
Supported production workers in meeting goals without compromising safety and compliance.
Completed daily operations on time and maintained high standards of accuracy.
Performed troubleshooting to resolve issues with equipment, devices and products.
Kept detailed records of inventories and merchandise inventory transactions.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.

PT. DWI ANEKA JAYA KEMASINDO

04.2012 - 01.2015

Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Participated in team-building activities to enhance working relationships.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Led projects and analyzed data to identify opportunities for improvement.

BANK MEGA

01.2011 - 01.2012

Reviewed and validated details of loan applications and closing documentation.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Verified credit histories, personal references and employment backgrounds for each applicant.
Identified issues, analyzed information and provided solutions to problems.
Proved successful working within tight deadlines and fast-paced atmosphere.