Ayu Apriliana
Business Coordinator
Tangerang, Banten,BT
Summary
Analytical career-minded Business Coordinator with expertise and experience developing and executing sales, marketing, and supply chain strategies.
Takes initiative and provides end-to-end solutions to create lasting value to businesses and marketing. Exceptionally well organized, flexible and willing to take on new challenges.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Marketing Admin Executive
UniPin
01.2019 - 12.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Worked closely with others team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Used Microsoft Word and other software tools to create documents and other communications.
- Supervised work of contracted employees to keep on task for timely completion.
Business Coordinator
UniPin
Tangerang, Tangerang
01.2021 - Current
- Facilitated communication with clients and team members to improve business strategy and operation.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Produced engaging marketing content for website narratives, blogs and social media that aligned with corporate brand strategy.
- Conducted research assignments for executive team to support internal special projects.
- Strengthened business process by reviewing process data, developing solutions and monitoring implementation.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Contact Center
PT, LIPPO GENERAL INSURANCE
04.2016 - 11.2018
- Consistently maintained 100% customer service satisfaction ratings through quality control and action.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Supervisor Warehouse
PT. TALKINDO SELAKSA ANUGERAH
01.2015 - 01.2016
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution, and workplace safety.
- Supported production workers in meeting goals without compromising safety and compliance.
- Completed daily operations on time and maintained high standards of accuracy.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Sales Admin Marketing
PT. DWI ANEKA JAYA KEMASINDO
04.2012 - 01.2015
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
Funding Specialist
BANK MEGA
01.2011 - 01.2012
- Reviewed and validated details of loan applications and closing documentation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
English Literature Bachelor's - English Literature
06.2007 - 07.2011
Skills
Strategy realignment
Planning and execution
Staff mentoring
Business planning
Budgeting
Timeline
Business Coordinator - UniPin
01.2021 - Current
Marketing Admin Executive - UniPin
01.2019 - 12.2021
Contact Center - PT, LIPPO GENERAL INSURANCE
04.2016 - 11.2018
Supervisor Warehouse - PT. TALKINDO SELAKSA ANUGERAH
01.2015 - 01.2016
Sales Admin Marketing - PT. DWI ANEKA JAYA KEMASINDO
04.2012 - 01.2015
Funding Specialist - BANK MEGA
01.2011 - 01.2012
Al-Azhar University - English Literature Bachelor's, English Literature
06.2007 - 07.2011