Travelling
Ayu Kristiana
Country Manager
Bali
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Country Manager
Discova Indonesia
Bali
01.2021 - Current
- Analyzed market trends and competitor activities to create competitive advantages.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Sales Manager
Discova Indonesia
Bali
07.2015 - 12.2020
- Assisted sales team with completing customer transactions and managing issues.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Generated sales report to help upper management make effective decisions and sales plans.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin by 20% in 5 years.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Assistant Product Manager
Asian Trails Indonesia
Bali
02.2007 - 12.2014
- Partnered with vendors to provide key category and shopper insights for long-term health and growth of top consumer segments.
- Developed creative briefs for new products and marketing tactics in collaboration with package design team, consumer marketing and outside agencies.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
- Selling travel products and tour packages; sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
- Maintain superior supplier relations through negotiations, routine activities, supplier visitations and industry events.
- Dealing with agent and customer enquiries and aiming to meet their expectations; overseeing the smooth, efficient running of the business.
Travel Consultant
ICS Travel Group
Bali
10.2004 - 01.2007
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Diploma Degree - Tourism And Travel Management
LP3I Denpasar
Bali, Indonesia 08.2000 - 09.2002
Skills
Business Development
Interests
Reading
Movies
Timeline
Country Manager
Discova Indonesia
01.2021 - Current
Sales Manager
Discova Indonesia
07.2015 - 12.2020
Assistant Product Manager
Asian Trails Indonesia
02.2007 - 12.2014
Travel Consultant
ICS Travel Group
10.2004 - 01.2007
Diploma Degree - Tourism And Travel Management
LP3I Denpasar
08.2000 - 09.2002
Similar Profiles
Ni Putu Mita AntariNi Putu Mita Antari
Contracting Executive at DISCOVA (PT. Buffalo Tours Indonesia)Contracting Executive at DISCOVA (PT. Buffalo Tours Indonesia)
Theresia MarlinTheresia Marlin
Global Education & Experience Business at DISCOVAGlobal Education & Experience Business at DISCOVA
Shindyta AulyaShindyta Aulya
Project Manager at NTT Indonesia Solution/NTT Indonesia TechnologyProject Manager at NTT Indonesia Solution/NTT Indonesia Technology