AYU RAHMA
Jakarta
Summary
Organized & Detail-Oriented Virtual Assistant with 5+ years of administrative experience in corporate environments. Skilled in data entry, scheduling, documentation, and communication - ensuring operations run smoothly and efficiently in both on-site and remote setups. Reliable, proactive, and focused on process improvement and task accuracy.
Overview
9
9
years of professional experience
Work History
Administration Officer
KOPERASI JOINAN MITRA SEJAHTERA
Jakarta
04.2024 - Current
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Created, prepared, and delivered reports to various departments.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Corporate Secretary
PT JOINAN KAPITAL INDONESIA
Jakarta
05.2022 - 12.2023
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Facilitated effective communication among board members through regular updates on company performance and progress toward strategic goals.
- Established strong working relationships with internal departments to facilitate smooth operations within the organization.
- Enhanced the overall effectiveness of board meetings by continuously refining meeting processes and implementing best practices.
- Assisted in the development of strategic plans for long-term growth and success.
Order Taker Staff
PT JADDI FOODS
11.2017 - 12.2021
- Receive orders from customers via email (for B2B), Whatsapp (for B2C), and Tokopedia (for B2C)
- Recap orders in Ms. Excel and input them into Zahir
- Distribute the recap orders to the production department
- Recap each customer's or store's orders to the sales report
- Communicate with the production department and delivery department to make sure the orders will be sent well
- Complete orders and make sure the orders for B2C customers can be delivered on the same day
- Communicate with the customers about the purchase order, such as revisions, return, or delayed shipment
- Handling questions or complaints from customers about products or shipping
- Input monthly sales report
HR GA Internship
PT JASA MARGA (PERSERO) TBK. CABANG CTC
01.2017 - 02.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma III - Secretary
Skills
- E-Commerce (Tokopedia)
- Administrative support
- Database management
- Database administration
- Policy and procedure modification
- Document control
- Calendar management
- Customer support (email/chat)
- Documentation and control
- File maintenance
- Office management
- Data Entry
Timeline
Administration Officer - KOPERASI JOINAN MITRA SEJAHTERA
04.2024 - Current
Corporate Secretary - PT JOINAN KAPITAL INDONESIA
05.2022 - 12.2023
Order Taker Staff - PT JADDI FOODS
11.2017 - 12.2021
HR GA Internship - PT JASA MARGA (PERSERO) TBK. CABANG CTC
01.2017 - 02.2017
UNIVERSITAS NEGERI JAKARTA - Diploma III, Secretary