Microsoft Word
Ayu Hardianti Syahniar
Back Office Staff
Indonesia,Serang
Summary
Proven professional with a robust background at Sumitomo Mitsui Banking, adept in spreadsheet management and fostering teamwork. Enhanced customer satisfaction and streamlined back-office operations through meticulous attention to detail and effective communication. Demonstrated ability to lead initiatives for process optimization and risk mitigation, significantly contributing to organizational efficiency and client trust.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Back Office Staff
Sumitomo Mitsui Banking
09.2017 - Current
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Contributed to risk mitigation efforts through diligent monitoring of financial activities for potential irregularities or fraud indicators.
- Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
Senior Customer Service Officer
Sumitomo Mitsui Banking
04.2013 - 09.2017
- Enhanced customer satisfaction by consistently providing prompt and accurate resolutions to inquiries and concerns.
- Processed information with high level of accuracy to satisfy client's needs.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Launched products to clients and prospects to capture cross-sell opportunities.
- Developed employee skills development guidelines to deliver best-in-class customer experience.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Coordinated policies and procedures to target current and future needs of organization.
Customer Service Officer
Bank of Central Asia
10.2010 - 04.2013
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor Of Economics - Management
University Sultan Ageng Tirtayasa
Indonesia11.2011
Skills
Business administration
Database Management
Mail handling
Filing and data archiving
Accounting familiarity
Project planning
Bookkeeping
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Active Listening
Self-Motivated
Teambuilding
Written Communication
Good Telephone Etiquette
Software
Microsoft Excell
Timeline
Back Office Staff
Sumitomo Mitsui Banking
09.2017 - Current
Senior Customer Service Officer
Sumitomo Mitsui Banking
04.2013 - 09.2017
Customer Service Officer
Bank of Central Asia
10.2010 - 04.2013
Bachelor Of Economics - Management
University Sultan Ageng Tirtayasa