Ayu Retia
Guest Relations Officer | Hospitality Professional | Customer Service Specialist
Kerobokan
Summary
Friendly and confident Guest Relations with strong experience in hospitality and nightlife industry. Skilled in handling reservations, coordinating VIP guests, and creating a welcoming first impression. Fast learner, adaptable, and comfortable interacting with international guests in a fast-paced environment.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Guest Relations Officer
PT. MMK (Shishi Nightclub)
10.2021 - 10.2024
- Warmly welcomed guests upon arrival and ensured smooth seating and table arrangements
- Handled reservations through phone, online platforms, and in person
- Monitored waiting lists and ensured efficient table rotation during peak hours
- Provided personalized service for VIPs and large groups
- Assisted with special guest requests and followed up on feedback
Guest Relations Officer
PT. MMK (Shishi Nightclub)
10.2021 - 10.2024
- Managed daily reservations and updated VIP guest lists with accuracy.
- Welcomed guests warmly upon arrival and coordinated smooth entry flow.
- Communicated with management and floor teams to ensure service consistency.
- Delivered professional and friendly assistance to international guests.
- Ensured high guest satisfaction by maintaining a service-oriented approach.
Senior Waitress
Red Carpet Bar Seminyak
09.2014 - 09.2018
- Greeted and served guests in a dynamic nightlife environment
- Recommended drinks and dishes tailored to guest preferences
- Supported host and hostess team during busy periods
- Maintained excellent knowledge of menu and special offerings
- Ensured high guest satisfaction and repeated visits
Education
Vocational High School - Hospitality Major
Mengwitani Tourism
Bali, Indonesia05.2014
Skills
Guest Relations
Timeline
Guest Relations Officer
PT. MMK (Shishi Nightclub)
10.2021 - 10.2024
Guest Relations Officer
PT. MMK (Shishi Nightclub)
10.2021 - 10.2024
Senior Waitress
Red Carpet Bar Seminyak
09.2014 - 09.2018
Vocational High School - Hospitality Major
Mengwitani Tourism