Azel Castillo-Buguina
Bulacan
Summary
To work in a medical facility where my nursing profession is an advantage in providing quality health care and humanitarian service to the general clientele. To seek a Nurse Staff position that will develop and enhance my skills by putting all efforts into the work assigned to me, where I can grow along with the organization, and will give me a chance to be part of the team that contributes to the development of the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Patient Service Associate
Healthway Medical Group- SBCC Novena ( Baby & Child Clinic Gastroenterology, Neonatology & Paediatric Centre)
Singapore
05.2021 - 03.2024
- Patient Assessment & Monitoring: Checking vitals (BP, heart rate), observing symptoms, assessing overall health, and noting changes.
- Medication & Treatment Administration: Giving prescribed drugs, treatments, and monitoring for reactions.
- Managed patient check-in and check-out processes, ensuring efficient appointment scheduling.
- Assisted patients with inquiries, providing clear information regarding services and procedures.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Coordinated communication between patients and healthcare providers, enhancing overall care experience.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Trained new staff on operational procedures and customer service standards to improve team performance.
- Implemented workflow improvements that reduced patient wait times during peak hours significantly.
- Oversaw inventory management of medical supplies, ensuring availability for uninterrupted patient care.
Nurse I
Justice Jose Abad Santos General Hospital
Manila, Philippines
03.2016 - 08.2020
- Monitored patient vital signs, identifying changes and escalating concerns timely to physicians.
- Monitor the postpartum mother for signs of hemorrhage, infection, or high blood pressure.
- Evaluate the newborn, take vital signs, and if feeding well.
- Guide parents on breastfeeding, newborn hygiene, and safety.
- Administer necessary vaccines and medications to the baby.
- Administered medications and treatments according to established protocols and patient needs.
- Performed routine wound care and dressing changes on schedule.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care plans.
- Educated patients and families on health management, treatment options, and preventive care strategies.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
Pharmacy Assistant
Mercury Drug Corporation
Quezon City, Philippines
06.2012 - 03.2016
- (The Leading Drugstore in the Philippines)
Customer Service Representative
Intervoice Technologies, Inc.
Pasig City, Philippines
03.2012 - 05.2012
- (outbound-Timeshare Account)
Education
Bachelor of Science - Nursing
Baliuag University
Baliwag, Bulacan06.2010
Secondary - undefined
St. Paul Universary
Bulacan06.2006
Primary - undefined
Luna-Suerte Elementary School
Luna, Quirino, Isabela06.2002
Skills
- Proficient knowledge in Obstetrics
- Competent knowledge in Neonatology and Pediatrics
- Excellent communication skills with patients and Physicians
- Technological aptitude to operate medical equipment
- Knowledge of various medical procedures, including inserting IV's and taking vitals
- In-depth knowledge of health and safety guidelines and procedures (sanitation, decontamination, etc), willingness to follow them at all times
- Working in a fast-paced environment
- Nursing interventions
- Breastfeeding support
- Maternal health assessment
- Intrapartum care
- Pediatric nursing care
Certification
• Integrated Essential Maternal and Newborn Care and Lactation Management Training
Justice Jose Abad Santos General Hospital
October 25-27, 2017
• Lecture in FDAR and Overview of Infection Control Practices
Justice Jose Abad Santos General Hospital
December 13, 2017
• Advanced Cardiac Life Support
Justice Jose Abad Santos General Hospital
February 27-28, 2018
• Dancing with Disasters: Obstetrics Emergencies
Justice Jose Abad Santos General Hospital
July 27, 2018
• Dancing with Disasters: Obstetrics Emergencies
Justice Jose Abad Santos General Hospital
June 19, 2019
• 4 th Annual Conference: Transformative Innovations in Infusion Therapy: Improved
Patient Satisfaction and Outcomes
Association of Nursing Service Administrators of the Philippines
July 19, 2019
• The Role of the Nurse in the Management of Substance Abuse
Philippine Nurses Association
September 12, 2019
• Nursing Care and Management of Newborns with Special Needs
Health Care Advantage Institute
October 11, 2019
- 32nd Annual Regional Convention "Nursing the World to Health."
through Zoom Virtual Platform
March 19, 2021
- Basic Cardiac Life Support and AED Provider (BVM)
Singapore Health Foundation
October 13, 2021
Personal Information
- Age: 36
- Height: 5'4"
- Weight: 55 kilos
- Father's Name: Avelino DV Castillo
- Mother's Name: Mei-Lei L Castillo
- Title: Nurse
- Date of Birth: 1989-10-19
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Christian
Timeline
Senior Patient Service Associate
Healthway Medical Group- SBCC Novena ( Baby & Child Clinic Gastroenterology, Neonatology & Paediatric Centre)
05.2021 - 03.2024
Nurse I
Justice Jose Abad Santos General Hospital
03.2016 - 08.2020
Pharmacy Assistant
Mercury Drug Corporation
06.2012 - 03.2016
Customer Service Representative
Intervoice Technologies, Inc.
03.2012 - 05.2012
Secondary - undefined
St. Paul Universary
Primary - undefined
Luna-Suerte Elementary School
Bachelor of Science - Nursing
Baliuag University