Azhar Anhari
Operations Supervisor
Bogor
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Operations Supervisor
GoTo Gojek Tokopedia
Jakarta
03.2018 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Operations Administrator
Gojek Indonesia
Jakarta
02.2017 - 02.2018
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted with documenting key processes and procedures and security protocols.
- Analyzed department metrics and performance and reported findings to management.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Customer Care Specialist
Gojek Indonesia
Jakarta
09.2016 - 01.2017
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Resolved concerns with products or services to help with retention and drive sales.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Reconciled cost of order by selling loyalty clubs, offering promotions and correcting issues.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated timely responses to online customer communication and researched complex issues.
- Requested escalation for unresolved issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Communicated with customers to identify needs and expectations.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Customer Care Agent
Gojek Indonesia
Jakarta
05.2016 - 09.2016
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Officer
Bank Central Asia
Jakarta
09.2013 - 04.2016
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Electrical Engineering
Hochschule Für Technik Und Wirtschaft Berlin
Berlin, Germany 12.2010 - 01.2013
Skills
Writing case histories
Data verification
Coding participant data
Inbound and outbound calls
Telephone etiquette
Customer service and assistance
Client Engagement
Database maintenance
Research project support
Quality assurance standards
Report writing
Excellent Communication
Documentation Management
Critical Thinking
Strategic planning
Advanced problem solving
Project planning and development
Performance Evaluations
New product introductions strategies
Budget administration
Contract Management
Staff Management
Timeline
Operations Supervisor
GoTo Gojek Tokopedia
03.2018 - Current
Operations Administrator
Gojek Indonesia
02.2017 - 02.2018
Customer Care Specialist
Gojek Indonesia
09.2016 - 01.2017
Customer Care Agent
Gojek Indonesia
05.2016 - 09.2016
Customer Service Officer
Bank Central Asia
09.2013 - 04.2016
Bachelor of Science - Electrical Engineering
Hochschule Für Technik Und Wirtschaft Berlin
12.2010 - 01.2013