Azka Sakinah Ramdhani
Business Consultant
Bekasi
Summary
Certified Project Manager (CAPM) with a strong foundation in Business Process Management, ERP Consulting, and Business Excellence. Extensive experience across various industries including PT Haluan Rekadaya Konsultindo, JD.ID, and Arya Noble. Specialized in optimizing processes, implementing ERP systems, and driving business transformation. Background in Industrial Engineering, coupled with skills in creating SOPs, workflows, and system documentation. Expertise in aligning technology with business strategies to deliver measurable improvements in efficiency and compliance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Business Consultant
PT Haluan Rekadaya Konsultindo
Jakarta, Jakarta
02.2022 - Current
- Conducting in-depth observations on the business to find problems faced and prepare various solutions and strategies to deal with them, with aim of increasing profit and efficiency of Company
- Maintaining good communication to provide relevant information on progress of client's business
- Have strategy to cope with any changes that occur in business
- Able to identify any problems that may arise and prepare various solutions to anticipate and overcome these problems with migrate to application and systems
- Analyze customer's requirements to be mapped to ERP System
- Execute project activities based on project plan within agreed timeframe, deliverables and budget
- Develop system documentation, for example: Functional Specification, User Guide, Training Material
- Provide training to customer core team member
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
Warehouse Operations Specialist
JD.ID
08.2021 - 11.2021
- Ensuring that all the JD Partner operation follow the standardization of the work flow, Understanding of the KPI measurement to improve department efficiency
- Designing and maintaining logistic data systems and database for ensure that all operation measurement are met as targeted
- Preparing reports for department team that effectively communicate trends, patterns, and predictions using relevant data
- Collaborating with JD Partner Line to identify opportunities for process improvements, recommend system modifications, and develop policies for department efficiency
- Creating appropriate documentation that allows team to understand the steps of the data analysis process
- Monitoring closely for cod payment from all JD Partner store that already transferred to JD.ID
- Collaborating with other Department to accelerate JD Partner Store operation flow and activity
Business Process Management Specialist
Arya Noble
01.2020 - 08.2021
- Conduct comprehensive assessments of existing business processes to identify areas for improvement and efficiency gains
- Utilize data analysis, stakeholder interviews, and process mapping to evaluate processes and identify bottlenecks, inefficiencies, and noncompliance issues
- Develop strategies to address identified areas of improvement and mitigate risks associated with the processes
- Develop policy and standard operational procedure
- Establish and maintain effective governance structures and processes to ensure accountability, transparency, and sound decision-making
- Collaborate with other function to define and implement governance frameworks and guidelines for process improvement initiatives
- Facilitate process improvement workshops and training sessions for employees at all levels, emphasizing control and compliance
- Drive change management initiatives, ensuring seamless adoption of process improvements throughout the organization
- Address resistance to change and provide support to stakeholders during the implementation process
- Foster a culture of continuous improvement, risk awareness, and compliance throughout the organization
- Encourage feedback, ideas, and suggestions from stakeholders for process enhancements, risk mitigation, and compliance measures
- Proactively integrate control and compliance measures including segregation of duties and risk control into all business processes across the company
- Collaborate closely with internal audit, legal, and compliance teams to ensure strict adherence to relevant laws, regulations, and internal policies
- Conduct regular assessments and audits to verify the effectiveness of control measures, promptly addressing any non-compliance issues or potential vulnerabilities
Policy & Procedure Specialist
PT. Jaya Ekspress Transindo
01.2019 - 01.2020
- Analyze and improved business process
- Creating procedure and regulations
- Monitoring implemented regulations
- Created policies and procedures in operation, finance, human resource, compliance & risk management, marketing aspects
- Visit to the field to see the whole process to find out the gap or loss process to achieve efficiency and effectiveness
Design Drafter
PT. TELKOM AKSES
05.2016 - 08.2016
- Mapping and Managing Fiber Optic network
- Ensures mapping, design and project follow Fiber Optic design life cycle
Student Librarian
Kumoh National Institute of Technology
11.2015 - 12.2015
- Work as a Part Time in English Cafe, helping college students especially Locals to learning English and keep accompany with them and also taking part of maintaining English Cafe
Education
Bachelor of Science - Industrial Engineering
Telkom University
Bandung 08.2014 - 06.2018
Bachelor of Science - Industrial Engineering
Kumoh National Institute of Technology
South Korea 08.2015 - 12.2015
Skills
Thinking Skills
Training Courses
Critical Thinking
Time Management
Process improvement
Operations management
Business process reengineering
Decision-making
Adaptability and flexibility
Problem-solving
Teamwork and collaboration
Analytical skills
Websites
Certification
IFS Learning Achievement - IFS Cloud Essentials
Timeline
Business Consultant
PT Haluan Rekadaya Konsultindo
02.2022 - Current
Warehouse Operations Specialist
JD.ID
08.2021 - 11.2021
Business Process Management Specialist
Arya Noble
01.2020 - 08.2021
Policy & Procedure Specialist
PT. Jaya Ekspress Transindo
01.2019 - 01.2020
Design Drafter
PT. TELKOM AKSES
05.2016 - 08.2016
Student Librarian
Kumoh National Institute of Technology
11.2015 - 12.2015
Bachelor of Science - Industrial Engineering
Kumoh National Institute of Technology
08.2015 - 12.2015
Bachelor of Science - Industrial Engineering
Telkom University
08.2014 - 06.2018
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