Hi, I’m
AZZHARAH KAUTSAR SOOD
Front Office And Administrator
Taliwang,NTB
Summary
A fresh graduate in English Education with over 2 years of experience in administration and secretarial roles, and 1 year of experience as a customer service representative. Also experienced as a front desk staff with strong public speaking skills. Skilled in document management, scheduling, and team coordination to enhance workflow efficiency. Demonstrates strong problem-solving abilities, along with effective presentation and professional communication skills.
Overview
4
years of professional experience
4
years of post-secondary education
1
Language
Work History
Whales and Waves Resort
Front Desk Associate/Guide Staff/Waitress/Contract
12.2024 - Current
Job overview
- Welcomed and Assisted Guests with Outstanding Hospitality: Greeted and supported both international and local guests with top-quality service, ensuring a memorable and pleasant experience.
- Provided Clear Guidance and Support: Offered directions and assistance throughout guests’ stay, including detailed information about resort facilities and nearby tourist attractions.
- Accurately Recorded Guest Needs and Special Requests: Documented guest preferences and special requests precisely to enhance satisfaction during their visit.
- Managed Room Reservations: Entered and updated guest data in the reservation system accurately to ensure a smooth booking process.
- Handled Check-in and Check-out Procedures Efficiently: Processed guest arrivals and departures swiftly, minimizing wait times and enhancing service efficiency.
- Collaborated with Relevant Departments: Coordinated effectively with other departments to fulfill guest needs and ensure seamless service delivery.
Cybers Global Indonesia
Customer Service Representative (CSR)/Contract
06.2023 - 08.2024
Job overview
- Developed Clear Training Reminders: Created easy-to-understand training step reminders to support smooth participant engagement throughout the program.
- Recorded Comprehensive Training Guide Videos: Produced instructional videos covering code redemption and weekly tasks to enhance participant understanding of the training process.
- Provided Proactive Customer Support: Resolved participant issues efficiently, reducing training-related obstacles by up to 80%.
- Monitored and Followed Up on Participant Activity: Tracked participant engagement and sent reminders to those who had not redeemed codes or attended sessions, boosting weekly attendance to 90%.
- Coordinated and Reported Training Data: Managed accurate and timely data distribution and reporting for over 20 CSR members, achieving 100% reporting accuracy.
- Supported and Monitored CSR Team Performance: Optimized team productivity, resulting in a 90% overall training success rate.
- Managed CSR Tasks and Daily Reminders: Coordinated schedules and sent task reminders, significantly improving team compliance and accountability.
- Sent Pre-Training Reminders: Issued reminders three days before training events, increasing participant attendance to 95%.
- Guided Successful Code Redemption: Assisted participants in redeeming codes, achieving a 95% success rate.
- Delivered Timely and Accurate Reports: Produced follow-up training reports and monthly CS performance reports on time with complete accuracy.
- Provided Backup for Customer Service Tasks: Stepped in to handle CS responsibilities during staff absences, ensuring uninterrupted training operations.
- Offered Additional Training Packages: Promoted further training opportunities to participants who had successfully completed prior sessions.
Cybers Global Indonesia
Secretary/Intern/Mentor Secretary
01.2023 - 07.2023
Job overview
- Prepared Weekly Work Reports: Produced accurate and detailed weekly reports to monitor task progress and team achievements effectively.
- Compiled Mentee Task and Performance Reports: Delivered comprehensive evaluation reports to track mentee development, contributing to a 75% improvement in overall performance.
- Facilitated Effective Communication with Mentors, Directors, and External Parties: Acted as a liaison among mentees, mentors, directors, and external stakeholders to ensure smooth communication and timely task completion.
- Drafted MoUs and Official Correspondence: Created Memorandums of Understanding and other essential documents to support efficient administrative operations within the directorate.
- Managed Meeting Schedules and Preparations: Organized and coordinated meeting arrangements, achieving a 95% rate of punctuality and optimal readiness for all involved parties.
- Documented and Organized Files: Systematically managed physical and digital documentation, improving information accuracy and reducing retrieval time by up to 40%.
- Followed Up on Meeting Decisions: Executed 80% of meeting resolutions within the agreed timeframes, ensuring timely implementation of key decisions.
- Managed Agenda Reminders for Directors and Mentees: Scheduled and delivered timely agenda notifications, resulting in a 90% attendance rate for scheduled activities.
- Coordinated Online Meeting Setup: Administered Zoom meeting arrangements, ensuring 100% technical efficiency and smooth execution of virtual meetings.
Student Association of English Education Program (SAE2P)
General Secretary
01.2022 - 12.2022
Job overview
- Work Program Documentation: Composed formal letters and proposals for departmental work programs and six core board members, ensuring clarity and editorial accuracy.
- Invitation Distribution and Management: Organized the distribution of program invitations to relevant stakeholders to ensure timely and effective communication.
- Administrative Reporting: Compiled mid-year and annual organizational reports, and maintained comprehensive documentation of committee activities throughout the year.
- Letter Numbering and Archiving: Managed over 350 incoming and outgoing letters with systematic numbering to facilitate accurate data tracking and retrieval.
- Meeting Management and Minute-Taking: Recorded minutes for over 30 board and committee meetings, distributing summaries to ensure follow-up and action.
- Executive Agenda Coordination: Scheduled and monitored daily agendas for six core board members, achieving 100% adherence to planned schedules.
- Organizational Structure and Membership Management: Maintained member registry and ID numbers for 250+ members and developed an annual calendar covering 12+ events with scheduled reminders.
- Secretariat Coordination: Led the secretariat team in executing 5+ key responsibilities to ensure successful committee operations.
Student Executive Body (BEM) Faculty of Teacher Training and Education, University of Mataram
Administrative Bureau Member
01.2021 - 12.2022
Job overview
- Committee and Secretariat Support: Assisted in administrative tasks for events, ensuring the smooth execution of 5+ programs as part of the secretariat team.
- Correspondence and Archiving Management (BEM): Handled over 50 incoming and outgoing letters, maintaining a well-organized tracking and archiving system.
- Meeting Attendance and Minute-Taking: Prepared attendance lists and recorded minutes for 10+ meetings, distributing them to 10 relevant members for timely follow-up.
- Inventory and Administrative Coordination: Ensured optimal condition of 10+ BEM inventory items and coordinated with the Head of Administrative Cabinet and 10+ members to complete assigned tasks efficiently.
Education
University of MataramMataram, West Nusa Tenggara
Bachelor Degree from English Education
09.2020 - 05.2024
University Overview
- Cumulative GPA: 3.74 / 4.00 (Cum Laude)
- GPA: 3.74/4.00
Skills
Administration and Filing
Hospitality services
Guest relations
Problem-solving skills
Front office support
File management
Time management
MS Office and Digital Tools
Multitasking with Attention to Detail
Discipline and Target-Oriented
Interpersonal Skills
Adaptability
Accomplishments
- 2022, Tour Guide for CBSUA Philippines students and professors at Universitas Mataram and tourist sites
- 2022, Liaison Officer for National English Debate organized by FKIP State Forum leaders in Indonesia
- 2023, Event Committee for 'The Annual Conference on Education and Social Sciences (ACcESS) 2023'
- 2024, Published article on language translation, in SINTA 4 UISU’s international scientific journal, Journal of Language.
Timeline
Front Desk Associate/Guide Staff/Waitress/Contract
Whales and Waves Resort
12.2024 - Current
Customer Service Representative (CSR)/Contract
Cybers Global Indonesia
06.2023 - 08.2024
Secretary/Intern/Mentor Secretary
Cybers Global Indonesia
01.2023 - 07.2023
General Secretary
Student Association of English Education Program (SAE2P)
01.2022 - 12.2022
Administrative Bureau Member
Student Executive Body (BEM) Faculty of Teacher Training and Education, University of Mataram
01.2021 - 12.2022
University of Mataram
Bachelor Degree from English Education
09.2020 - 05.2024
Languages
English
Professional Working