B. KHISHORE
IT MANAGER
Bangalore,karnataka
Summary
To learn and work in an efficient and effective manner so as to live up to the expectations and keep the interests of my employer to the best of my abilities, and simultaneously improvise and improve my skill-set so as to keep pace with the fast evolving technologies. Excellent interpersonal skills, initiative, attention to detail, and follow-through skills. Accustomed to handling sensitive and confidential records. Flexible and versatile-able to adapt under pressure. Area of expertise: Windows Level 2 desktop administration, IT Asset Management, Asset Database maintenance, Business administration EXPERTISE: IT Asset Management S/W License Management Inventory Management Process Management Resource Optimization Service Level Adherence Customer Service Team Management PROFILE: Dedicated professional with 9+ years of experience in IT project services, including technical services, procurement, IT asset management, and software license management. Skilled in planning and optimum utilization of IT assets and licenses, maximum cost savings, and meeting all client requirements. Expertise in assessing performance of the vendors based on various criterions such as percentage for rejections, quality improvement, timely delivery etc. Creative thinker with a flair for charting out strategies for vendor establishment, cost reductions, and contributing towards enhancing business. Dynamic professional with experience in project coordination & management, resource optimization, reporting & documentation Exceptional communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly & utilize them in a productive manner Areas Involved: Having experience in the fields of IT asset management, desktop support, business administration, and customer support. Diagnosing and fixing software and hardware problems as they occur.
Overview
17
17
years of professional experience
5
5
Certificates
1
1
Language
5
5
years of post-secondary education
Work History
Assistant Manager-IT
Dayananda Sagar Academy of Technology
Bangalore
01.2011 - Current
- Responsible for order management and service delivery related to project services
- Responsible for creating report like Aging, in use, In Stores Analysis of location
- Responsible for publishing report in weekly review meeting
- Responsible for managing software License for India Location
- Responsible for managing the received asset data update in SCCM (Through service now Tool)
- Responsible for managing the Vendor data compression with received data update in service now
- Responsible for ensuring complete transparency and updating senior management/ Project Managers on statuses
- Expert in handling priority project service requirement in project services, project management, procurement, asset management
- Interacting with internal and external account project managers to understand the need of IT support and extending the support for smooth business operations
- Collected/ collated data and generated periodic reports to keep track of key business indicators and SCCM Reports to management
- Facilitating IT security audits on hardware management, software management and third party services
- Assisted all clients in purchase related activities for Laptops, Desktops, Servers, Networking devices
- Successfully implemented the vendor process for IT equipments and took the consent of clients / all supporting team
- Responsible for preparing daily reports for all the reporting all calls attended by engineers
- Responsible for maintaining and updating ERP,Tally,Keeptrack and maintaining synchronization between Service now and actual asset inventory
- Change requests implementation and reviewing change request
- Helping partners to raise the request
- Responsible for end to end process related to Asset Management
- Leading Asset team working on BMC-remedy ticketing system
- Closing daily tickets with in the SLA time
- Responsible for First level Escalation
- Analyzing the laptop and desktop requirements in DSTM
- Making Monthly weekly and Daily reports
- Maintaining various asset details like Laptops, Desktops, Work Stations,
- Maintaining asset Laptop stores
- Servers, Lab equipment’s and other H/W
- Using AMT tool which is associated with remedy to maintain the asset records with various fields such as username, Location, hostname, Asset make, model, service tag, configuration etc
- Software Licenses tracking and updating
- Coordinating with finance team and clearing the vendor payments
- Communicating with vendor for Quotes
- Coordinating with PR team
- Responsible Exit Mind’s processes
- Finance perspective managing fields such as cost center, group, and bond no, expense tag no etc
- Attending user requests as per client norms and service level agreement
- Administration of User accounts like creating, unlock, Reset passwords and Group Administration in Active Directory
- Troubleshooting issues related applications and print and file servers
- Troubleshooting the local network as per the requirements
- Installing Antivirus clients and also updating the Antivirus up-to-date in the computers using Antivirus console
- Implementing the security policies based on the different category users
- Creating and Managing Users and Groups
- Installing Local and Network Printers
- Assembling and troubleshooting the system
- Installation of various versions of operating systems
- Software Deployment through Group Policy
- Backups of data on daily, weekly and monthly
- Installation, configuration and troubleshooting of Windows XP, Win 7 Windows 8 for laptops
- Email migration from Local Exchange server to Microsoft Online
- Laptops OS installation & move to OU (Organization Unit) with Mbam encryption
- Installation and maintained of Laptops & Desktops
- Installation of all drivers, software’s & Operating Systems
- Trouble shooting on Windows XP, Windows Vista, Windows 7.8.10
- Mail management MS Outlook Exchange, Outlook
- Creating user id in AD & creating mail-id
- Assign a call and rectifying issues
- Troubleshooting basic issues in Citrix
- Configuring Tally, Mapping data base in ERP
- Installing application, updating antivirus Responsible for the maintenance of hardware, ensuring all equipment is secured under annual maintenance contracts.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Reviewed sales and gross profit report to assess company efficiency
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Monitored security to protect employees, customers and property
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Developed strategy to increase sales and drive profits
- Supervised day-to-day operations to meet performance, quality and service expectations
- Developed detailed plans based on broad guidance and direction
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed senior-level personnel working in marketing and sales capacities
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Identified and communicated customer needs to supply chain capacity and quality teams
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Leveraged data and analytics to make informed decisions and drive business improvements
- Assisted in organizing and overseeing assignments to drive operational excellence
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established team priorities, maintained schedules and monitored performance
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Set aggressive targets for employees to drive company success and strengthen motivation
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Network Engineer
BHARTI AIRTEL SERVICE LIMTED
Bangalore
06.2008 - 12.2010
- Responsibilities
- Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc
- Performs routine preventive maintenance on hardware and software
- Install, configure, and maintain production servers, backup servers, file servers, RAS servers, network cabling, and other related equipment, devices
- Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users
- Administrate switches, Cisco router, MS ISA Server 2004, and IIS 6 Servers
- Administrate and maintain the group of Windows 2000/2003 high availability servers ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery duties
- Security implementation with Access-List on the routerTroubleshooting of User Related
- Installing & Configuring IIS Services Over the network
- Implemented applicable access control lists to provide secure access into the network in a WAN and LAN topology
- Providing Security for Routers and Switches
- Configuration of EIRGP, OSPF, static and default routing
- Creating and configuring VLAN, port activation/de-activation on Switches
- Implementing EIGRP and OSPF and configuring static and default routes
- Installing and configuring Cisco Routers
- Configuration of Cisco switches for user connectivity with Core Switches
- Implementation of route summarization in the network
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Troubleshot complex multi-vendor network service provider issues
- Provided complete end-to-end engineering and installation of route-based IP network solutions
- Performed troubleshooting for Juniper, Cisco, and packet analysis
- Managed, tracked, and coordinated problem resolution and escalation processes
- Applied tier-isolation best practices to support multi-tier architectures
- Integrated fixed wireless connectivity into facilities requiring high-speed networks
System Administrator
Dayananda Sagar Institutions
Bangalore
05.2006 - 04.2008
- Assembling the systems
- Installations of OS like Windows, XP.Vista,Win7,8
- Providing access to internet to all computers via Proxy
- Troubleshooting all types of system related problems
- Software and Hardware troubleshooting
- Configuring Local area connection for small offices
- Installation and configuration of Local printers
- Troubleshooting LAN Connectivity related problems
- Assigning Folder Permissions to users
- Configuring and providing support for the Laptop Users
- Restricting media access like USB, Floppy, and CD
- Maintaining IT asset details
- Biometric Attendance System (BAS) Management Console
- Manage vendor relationships
- Escalations
- Technology assessments (e.g., best of breed analysis)
- Interface with Purchasing on renewals
- Work with Finance/partners on PO management
- Manage Software Asset Management
- Standard" software catalog
- Non standard" software requests, including evaluating fit and appropriateness for the business
- Liaison with Security
- Telecom management
- Work with Contracts and Procurement to right-size telecom spend
- Cost/spend analysis
- Evaluate managed services
- SAAS Application analysis
- Best fit of application and licensing models
- Work with tech managers to ensure license management/harvesting
- Workflow automation
- Established network specifications and analyzed workflow, access, information and security requirements
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Drove continuous improvement of IT governance processes
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy
- Provisioned new software and hardware for use, following established security policies
- Introduced management tools to create and manage virtual server computing environment
- Implemented corrective plans of action for network availability and latency
- Worked with users to determine areas of technology in need of improved usability
- Migrated data from legacy system to [Software] databases
- Completed reports detailing network and systems performance and downtime issues
- Adopted cost-effective, useful solutions to implement into current systems
- Managed onboarding and offboarding of employees
- Monitored temperature and power draw to immediately detect faults and failures
- Served as subject matter expert on proposed technology purchases
- Orchestrated integration and communication of software upgrades
- Integrated and updated software products to boost system compatibility
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Mentored employees and offered constructive feedback for performance improvement
- Tested software remotely and onsite for server sets to maintain operational readiness
- Performed software installations and upgrades to UNIX or Windows operating systems
- Attended meetings to deliver status reports to key stakeholders
- Created nightly jobs for database backups
- Detailed upcoming software upgrades and system sprints to team members
- Configured and tested Windows Server operating systems with roles features
- Implemented internet and intranet applications on multiple platforms
- Contributed to development, administration and testing of disaster recovery plans
- Used Retina and HBSS to secure systems against STIG guidelines
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Conducted routine and emergency maintenance of assigned data center equipment
- Developed modification program to determine compatibility with various software
Education
B.Sc. - Computer
S.V. University
Madanapalli 01.1999 - 04.2002
PGDCA - Computers and Electronic
Society Government of India Recognized Institute
Madanapalli 01.2001 - 12.2002
Skills
Technical Skillsundefined
Certification
Cisco Certified Network Associates (CCNA).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CYBER SECURITY AND DIGITAL FORENSICS
06-2023
ADVANCE DATA RECOVERY
05-2023
CERTIFIED CYBER WARRIOR
05-2023
Cisco Certified Network Associates (CCNA).
11-2012
Assistant Manager-IT
Dayananda Sagar Academy of Technology
01.2011 - Current
Microsoft Certified System Administrator (MCSA-2003) ID: 7790680
08-2010
Network Engineer
BHARTI AIRTEL SERVICE LIMTED
06.2008 - 12.2010
System Administrator
Dayananda Sagar Institutions
05.2006 - 04.2008
PGDCA - Computers and Electronic
Society Government of India Recognized Institute
01.2001 - 12.2002
B.Sc. - Computer
S.V. University
01.1999 - 04.2002
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