Bagus Chandra
Bogor
Summary
Dynamic Data Analyst with a proven track record at ATI Business Group, adept at leveraging data analytics and problem-solving skills to deliver actionable insights. Skilled in SQL and data visualization, I drive business solutions that enhance decision-making and improve operational efficiency. Committed to excellence in customer service and stakeholder engagement.
Overview
8
8
years of professional experience
Work History
Data Analyst (Ticketing)
ATI Business Group
Jakarta
08.2022 - 03.2025
- Tracked changes in policies related to processing refunds for cancelled events or shows.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Managed customer databases to ensure accurate information is stored and updated as needed.
- Assisted patrons with handicaps to appropriate seating.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Resolved customer complaints and refunds related to ticketing services.
- Identified needs of customers promptly and efficiently.
Customer Service /Junior Data Analyst
PT Lucky Mom Indonesia
Jakarta
11.2021 - 07.2022
- Engaged with customers to understand and resolve issues and answer product questions
- Investigated product concerns and communicated with departments to understand customer issues
- Addressed concerns quickly to avoid lasting issues
- Used good judgment to help solve problems
Customer Service Representative
Teleperformance Indonesia
Jakarta
01.2021 - 11.2021
- Company Overview: Customer Service Representative at Teleperformance Indonesia Jakarta, Jakarta
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Addressed customer concerns and complaints and resolved issues promptly
- Delivered high level of service and support to customers as company ambassador
- Met team and client performance metrics, goals and deadlines
- Customer Service Representative at Teleperformance Indonesia Jakarta, Jakarta
Maintenance Staf Member (Internship)
Badan Informasi Geospasial Bogor
Bogor
04.2018 - 08.2018
- Company Overview: Maintenance Staff Member at Badan Informasi Geospasial Bogor, West Java
- Maintenance the server, transformer, and generator at the office twice during working hours and 5 times a day
- Make data for the server conditions each month to report it to the third party and the office
- Maintenance Staff Member at Badan Informasi Geospasial Bogor, West Java
Internship
Pos Indonesia
Bogor
04.2017 - 08.2017
- Company Overview: Internship at PT Pos Indonesia in Bogor, West Java
- Understood and learned different types of technology used on projects
- Practiced effective note-taking skills to retain information given throughout day
- Collected and analyzed information relevant to assigned tasks
- Internship at PT Pos Indonesia in Bogor, West Java
Education
MBA - Management
Universitas Prof.Dr.Moestopo (Beragama)
Bandung, Indonesia08-2024
Bachelor of Engineering - Electrical Engineering
Telkom University
Bandung, Indonesia08.2020
Skills
- Customer Service
- Problem-solving aptitude
- Galileo
- Amadeus
- Sabre
- Microsoft Excel
Languages
English, Advanced
Accomplishments
- August 2023 Employee of the month
Languages
Indonesian
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Data Analyst (Ticketing)
ATI Business Group
08.2022 - 03.2025
Customer Service /Junior Data Analyst
PT Lucky Mom Indonesia
11.2021 - 07.2022
Customer Service Representative
Teleperformance Indonesia
01.2021 - 11.2021
Maintenance Staf Member (Internship)
Badan Informasi Geospasial Bogor
04.2018 - 08.2018
Internship
Pos Indonesia
04.2017 - 08.2017
MBA - Management
Universitas Prof.Dr.Moestopo (Beragama)
Bachelor of Engineering - Electrical Engineering
Telkom University
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