Bagus Saputra
Regional Operations Manager
Summary
Experienced operations manager with over 12 years of expertise in regional operations, service delivery, and team leadership. Proven ability to coordinate multi-functional teams, optimize productivity, and implement operational improvements that enhance efficiency and customer satisfaction. Recognized for driving continuous improvement initiatives, maintaining high service standards, and supporting sustainable business growth across multiple locations. Currently serves as Regional Operations Manager, overseeing multi-team coordination, productivity optimisation, and service delivery improvements.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
Outsource Global Development
01.2021 - Current
- Oversees regional operations and coordinates multiple operational teams to ensure consistent service delivery.
- Implements productivity improvement initiatives that enhance operational efficiency and performance.
- Monitors key performance indicators and develops action plans to achieve operational targets.
- Works closely with department leaders to streamline processes and improve service quality.
- Leads workforce planning, resource allocation, and operational reporting across regional sites.
- Supports strategic initiatives that strengthen customer satisfaction and business performance.
Education
Bachelor of Management (B.Mgt.) - undefined
01.2012
Skills
- Regional Operations Management
- Service Delivery
- Team Leadership
- Productivity Optimisation
- Process Improvement
- Performance Management
- Workforce Planning
- Operational Reporting
- Continuous Improvement
- Resource Management
- Stakeholder Communication
- Strategic Execution
Languages
Bahasa Indonesia
English