Summary

Overview

Work History

Education

Skills

Education And Trainings

Honors And Awards

References

Timeline

Bambang Irawan

Operation Manager

Jimbaran

Summary

More than 20 years’ experience with exceptional ability to communicate, both verbally and written in effectively with guests, vendors and co-workers. Creative and knowledgeable Hotelier and Cruise Ship entertainment, Leisure and Recreation with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on guest and associate satisfaction, effectiveness and efficiency.

Overview

years of professional experience

1992

years of post-secondary education

Languages

Work History

Resort Animation & Spa Manager

Discovery Kartika Plaza Hotel

06.2023 - Current

In charge for the resort activities, event planning and execution, team management and leadership.
Budgeting and financial management, Marketing and promotion, guest service and engagement.

General Manager

Eska Group Hotels & Spa

11.2022 - 06.2023

In charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience.
Responsible for all hotel services, Guest Relations, Front Desk, Housekeeping, Maintenance, Revenue Management, Expense management, Team Building, and Employee Development.
Ensure operational standards are communicated, trained, and maintained. Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personal need and organization plans needed to support the hotel operations.

Operation Manager

Taman Nongsa Indah Village

10.2021 - 11.2022

Managing daily Villa Operational. Quality control and Quality assurance in some department such; Front Office, Housekeeping, Engineering, and public area.
Focusing of the Resort operation, to manage the day-to-day operations of the Villas guest facilities to maximize profitability and to ensure superior service and product quality are maintained.

Director of Entertainment and Recreation

Grand Mirage Resort

09.2019 - 10.2021

Managing entertainment at the resort. Negotiates contracts for entertainers, plans and oversees event operations and staff. Creates and sticks to a budget for each event, and ensures a positive experience for guests
Revolve around keeping guests entertained and excited within a plan and budget. Organizing each event is multifaceted and may require a team to help keep things on track.
Oversees the recreational programs, Kid’s Club, Teenager club, sports facilities and community centers
Plan, organize and direct the operations of sports and fitness programs, activities and services

Operation Manager

Family Paradise - Grand Mirage resort and Thalasso Spa

04.2018 - 10.2021

Overall in charge at the operation of Family Paradise Resort.
Managing and conducting human resources activities.
Managing property operations.
Leading property operation team.

Facilities Manager / Resort Manager

Golden Tulip Jineng Resort Bali

01.2017 - 03.2018

Responsible for resort operational in assisting General manager by handling Spa, Recreation, Gym and Kid's Club, Quality control and Quality assurance in some department such; Front Office, Housekeeping, Engineering, and public area.
Focusing of the Resort operation, to manage the day-to-day operations of the hotel guest facilities to maximize profitability and to ensure superior service and product quality are maintained.

Front Office Manager - Recreation & Guest Activities Manager

Golden Tulip Jineng Resort Bali

03.2016 - 01.2017

(Pre-opening Team)
To lead Front Office Department, ensure Front Office operation and each section running smoothly.
Set up an SOP
Training all Front Office section
Manage and Maintain Recreation and Spa needs and develops outside contracts, vendors, and project budgets; responsible for work performed in support of the daily activities of the Recreation, Kids Club and Spa Division.

Front Office Manager / Villa Operational Manager

Bintan Lagoon Resort

08.2014 - 03.2016

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Trains, cross –trains, and retrains all front office personnel.
Responsible of day-to-day general villa operation from staff, general maintenance and record keeping of the villa. Ensures all villa occupants personally met on arrival and provide orientation to the properties.

Resort Assistant Manager

Intercontinental Bali Resort, (IHG Management)

07.2012 - 08.2014

- Full awareness of lobby activities and resort facilities at all times.
- To ensure all Doctor calls are recorded and notified to management for any serious injuries or illness.
- To coordinate with security department with regard to the Resorts security, lost and found accident and incident.
- To handle complaints or Problems of all guests pertaining with services, quality of the resort.
- Aware of staffs grooming, hygiene, and maintain a high standard of personal appearance.
- To assist in the training of employees, ensuring that they have the necessary skills to perform their duties to the best their abilities.
- To ensure that the guest history records are kept up to date at all times
- To conduct briefing to all staffs

Duty / Night Manager

Mercure Surabaya / Accor group Management

09.2010 - 07.2012

Provides the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager during at night and performs the more basic managerial tasks, while the General Manager concentrates his efforts to the more complex assignments.
Responsibilities:
Ensure all hotel operation in controlling, managing and ensuring each department / section such as Front Office, Night Audit, Bar & Restaurant, Kitchen/stewardess, Housekeeping, PA, Engineering and security following the system, under control and running well
To maintain order and ensure guest satisfaction. For instance, complaining guests seeking a refund speak to the current shift's Duty Manager to voice their displeasures.
As the on-property contact for anything and everything that goes awry shift, and responsible to make a wise decision to restore order.
Report to: GM / EAM

Administrative Executive

Zelan Arabia Co Ltd Al Shuqaiq

01.2009 - 01.2010

Overall in charge in administration, customer relation and meetings arrangement
Responsibilities:
Provide secretarial and administrative support to the Project Directors office.
Produce and maintain the minutes of the Monthly Manager Meeting/Conference
Co-ordinate the submission of the monthly report to Headquarters
Ensure proper upkeep of the documentation system, both with the clients as well as within the intra-companies
Other duties as assigned from time to time by the Director.

Leisure & Entertainment Executive

MV. Royale Star Singapore

01.2006 - 01.2008

Oversees the recreational fun and Leisure programs put on by public facilities and Sport facilities
To plan, organize and direct the operations of Sports and Fitness programs, activities and services.
Work with artists, from singer, musician, magician or dancer. Help them in organizing and maintaining their profession.
Responsible for show program and daily activities.
To ensure smooth running and successful delivery of all aspects of the entertainment program consists of daytime activities and evening entertainment.
Create a highly motivated team of activity staff and promote fun and enthusiasm between staff, foreign group leaders and students.
Effectively plan and manage all day-to-day entertainment staff schedules.
Ensure all entertainment staff are prepared and present at their entertainment sessions.
Ensure all activities are advertised and promoted by using notice boards and posters that are continuously updated and presentable.
To lead daily team meetings with all entertainment staff to get feedback on activities and Entertainment.

Marketing / V.I.P. Coordinator

G.A.R Batam

01.2005 - 01.2006

Coordinates on Sea/Airport Staff
Coordinate on Immigration, Customs for express clearance
Passport arrangement and Ferry / Flight ticket booking.
Coordinate with Casino dept. for Casino Event & Promotion

Cruise Officer / Entertainment

MV. Leisure World / Singapore Cruise Ship

01.2001 - 01.2005

Organize entertainment, put together shows, perform, attend other cruise performances and rehearsals and work with choreographers and entertainers.
Oversee the development of entertainment programs and ensure that all aspects of cruise ship entertainment go smoothly, includes a variety of tasks like working directly with AV crews and managers to ensure lighting, sound and any technological aspects are ready for the ship's performances.
Responsibilities also include some administration work, which can entail billing and scheduling.

Cruise Staff

Amusement World / Singapore Cruise Ship

01.2000 - 01.2001

To supervise and arrange duty schedule for Cruise Staff & Entertainment staffs
To create a Show Program
To provide Show equipments needs by musician and Singers
To make requisition order for Sound & light equipment’s needs to replace or to repaired.

Tour & Group Coordinator

Purajaya Beach Resort

03.1997 - 03.2000

Evening Shift
Greet the escort at the Front Desk, ensuring the guest checked in with the appropriate keys. Notify maintenance if baggage handling is required. Follow the escort out to board the bus.
Step on the bus, direct driver to appropriate building for offloading.
Welcome speech to guests, step down and lay out red carpet, hold door open to rooms and direct traffic, give driver directions for parking and explain the motor coach services and facilities available
Escort guests to dinner as required and stay to answer questions and chat until main course is served.
Say good night and explain that will be at the desk and available until 11:00 p.m.
Providing a departure gift to tour, have it prepared the previous evening.
Record any comments or concerns in the Duty Book.
Morning Shift
Available in the lobby to direct guests to breakfast or help as required. Attend and greet the guests at breakfast, ensure all guests get on the bus and ask thedriver or escort to have the bus stop at the front doors.
Assign rooms and prepare keys for any evening arrivals, Record any comments or concerns in the Duty Book.
Acting as the first contact for all group bookings for general information and advice
Overseeing the entering the operative system of all block bookings, booking flight or ferry booking seats and extensions as necessary and monitoring the progress of those bookings with the relevant departments.
Ensuring all flights are ticketed in time for departure and overseeing the production & dispatch of tourist cards and vouchers
Maintaining contact with group organizers and participants on tour developments etc.
Taking part in sales visits, presentations, group briefing meetings as required.
Achieved health and safety requirements in a significant and complex organization

Front Office Department

Melia Panorama Hotel

01.1996 - 01.1997

As Reservationist
To check daily room revenue and observeto check room availability and allocation
To maintain reservation system, Facsimile and Phone reservation
Front Office department Telephone Operator Supervisor Melia Panorama Hotel
To brief staff in telephone manners and courtesy
To conduct internal meeting for telephone operator staffProgramming in house movie and music
Attend necessary meeting related in communication, Indonesia Telecom.

Sales Representative

Melia Panorama Hotel

01.1995 - 01.1997

Sales Representative 1995 – 1996
Airport / Seaport Handling Duty, passport clearance, flight/ferry ticket booking.Express clearance for hotel guests during arrival and departure
Direct hotel sales in Airport or Jetty.

Front Office department

Nongsa Point Marina Beach Resort

01.1994 - 01.1995

In charge Concierge: Ferry and Flight ticket reservation and booking
To check guest arrival, Ferry and Flight schedule
Telephone Operator
As a first image in hotel service, Pick up incoming call with manners & courtesyResponsible for incoming / outgoing facsimile
Operating Telex machine, to operate PABX machine and run hotel TV program and TV channel

Sales Representative

Bali Garden Hotel

01.1991 - 01.1992

Customer service-related operation
Offering time share program to customers
Guest to guest promotion for hotel program, Food & Beverage PromoAs a guest relation staff to assist Front Office operation

Education

Senior High School -

Jember

Hotel & Tourism diploma - undefined

English college - undefined

Hotel Industry, Batam

Japanese College - undefined

Favorite Batam

Crowd and Crisis Management - undefined

Amusement World Singapore

Basic and Safety training - undefined

Leisure World Singapore

International Safety and Health education / Ahli K3 Umum - undefined

Batam

EF, English First for upper intermediate Class A - undefined

Surabaya – Indonesia

Mandarin Business & Technology SIIBT - undefined

Surabaya

01.2011 - 01.2012

Train the trainer - undefined

Mercure Grand Mirama Surabaya

Craft Training Certification - undefined

IHG, Intercontinental Bali Resort

Group Training Certification - undefined

IHG, Intercontinental Bali Resort

Department Trainer - undefined

IHG, Intercontinental Bali Resort

John Stanley Management training - undefined

Australia

Certificate of competence for Front Office Manager - undefined

US Embassy Medical First Responder Certification - undefined

UK Embassy Bomb threat and terror attack training - undefined

Skills

Strong ability to read, write and speak English language fluently

<Enter your own>

Passport Number: X2312196
ID Type: Passport
ID Number: X2312196
Date of Birth: 1972-07-29
Nationality: Indonesian

Education And Trainings

Senior High School, Jember, 1991
Hotel & Tourism diploma, 1992
English college for Hotel Industry, Batam, 1995
Japanese College, Favorite, Batam, 1996
Crowd and Crisis Management, Amusement World Singapore, 2000
Basic and Safety training, Leisure World Singapore, 2002
International Safety and Health education / Ahli K3 Umum, Batam, 2007
EF, English First for upper intermediate Class A, Surabaya, 2011-2012
Train the trainer, Mercure Grand Mirama, Surabaya 2011
Craft Training Certification, IHG, Intercontinental Bali Resort, 2013
Group Training Certification, IHG, Intercontinental Bali Resort, 2013
Department Trainer, IHG, Intercontinental Bali Resort, 2013
John Stanley Management training, Australia, 2015-10
Certificate of competence for Front Office Manager, 2016
US Embassy Medical First Responder Certification, 2019-05
UK Embassy Bomb threat and terror attack training

Honors And Awards

Ambassador Customer Engagement, Bintan Lagoon Resort, for being the Ambassador for the customer engagement. The most Trip advisor feedback mentioned.
Letter of appreciation, 350 Hectare of Bintan Lagoon resort Quick action, response and successful sea rescue and resuscitation Assistance, effort and dedication during 2 days power failure at the resort
Excellence in Team Work Award, Novotel Surabaya Hotel & Suites, 2010-12-16, For an efforts, initiatives and tremendous support to help during the fire incident
Leadership Excellence Award, Grand Mirage resort & Thalasso Spa, 2019, Trip Advisor Performance

References

Mr. Syaifudin Nur, Market Consulting Director, Social living, Jakarta
Mr. George Koshy, Cruise Director, Spectacular Events, Singapore
Mr. Willy Suderes, General Manager, Golden Tulip, Jakarta
Mr. David Hill, General Manager, Bintan Lagoon Resort
Mr. Fred Polliart, Managing Director, Global Automotive, Indonesia
Mr. Paul Brunet, Director, DSAW, Batam

Timeline

Resort Animation & Spa Manager

Discovery Kartika Plaza Hotel

06.2023 - Current

General Manager

Eska Group Hotels & Spa

11.2022 - 06.2023

Operation Manager

Taman Nongsa Indah Village

10.2021 - 11.2022

Director of Entertainment and Recreation

Grand Mirage Resort

09.2019 - 10.2021

Operation Manager

Family Paradise - Grand Mirage resort and Thalasso Spa

04.2018 - 10.2021

Facilities Manager / Resort Manager

Golden Tulip Jineng Resort Bali

01.2017 - 03.2018

Front Office Manager - Recreation & Guest Activities Manager

Golden Tulip Jineng Resort Bali

03.2016 - 01.2017

Front Office Manager / Villa Operational Manager

Bintan Lagoon Resort

08.2014 - 03.2016

Resort Assistant Manager

Intercontinental Bali Resort, (IHG Management)

07.2012 - 08.2014

Mandarin Business & Technology SIIBT - undefined

Surabaya

01.2011 - 01.2012

Duty / Night Manager

Mercure Surabaya / Accor group Management

09.2010 - 07.2012

Administrative Executive

Zelan Arabia Co Ltd Al Shuqaiq

01.2009 - 01.2010

Leisure & Entertainment Executive

MV. Royale Star Singapore

01.2006 - 01.2008

Marketing / V.I.P. Coordinator

G.A.R Batam

01.2005 - 01.2006

Cruise Officer / Entertainment

MV. Leisure World / Singapore Cruise Ship

01.2001 - 01.2005

Cruise Staff

Amusement World / Singapore Cruise Ship

01.2000 - 01.2001

Tour & Group Coordinator

Purajaya Beach Resort

03.1997 - 03.2000

Front Office Department

Melia Panorama Hotel

01.1996 - 01.1997

Sales Representative

Melia Panorama Hotel

01.1995 - 01.1997

Front Office department

Nongsa Point Marina Beach Resort

01.1994 - 01.1995

Sales Representative

Bali Garden Hotel

01.1991 - 01.1992

Hotel & Tourism diploma - undefined

English college - undefined

Hotel Industry, Batam

Japanese College - undefined

Favorite Batam

Crowd and Crisis Management - undefined

Amusement World Singapore

Basic and Safety training - undefined

Leisure World Singapore

International Safety and Health education / Ahli K3 Umum - undefined

Batam

EF, English First for upper intermediate Class A - undefined

Surabaya – Indonesia

Train the trainer - undefined

Mercure Grand Mirama Surabaya

Craft Training Certification - undefined

IHG, Intercontinental Bali Resort

Group Training Certification - undefined

IHG, Intercontinental Bali Resort

Department Trainer - undefined

IHG, Intercontinental Bali Resort

John Stanley Management training - undefined

Australia

Certificate of competence for Front Office Manager - undefined

US Embassy Medical First Responder Certification - undefined

UK Embassy Bomb threat and terror attack training - undefined

Senior High School -

Jember