Bambang Irawan
Operation Manager
Jimbaran
Summary
More than 20 years’ experience with exceptional ability to communicate, both verbally and written in effectively with guests, vendors and co-workers. Creative and knowledgeable Hotelier and Cruise Ship entertainment, Leisure and Recreation with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on guest and associate satisfaction, effectiveness and efficiency.
Overview
35
35
years of professional experience
1992
1992
years of post-secondary education
3
3
Languages
Work History
Resort Animation & Spa Manager
Discovery Kartika Plaza Hotel
06.2023 - Current
- In charge for the resort activities, event planning and execution, team management and leadership.
- Budgeting and financial management, Marketing and promotion, guest service and engagement.
General Manager
Eska Group Hotels & Spa
11.2022 - 06.2023
- In charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience.
- Responsible for all hotel services, Guest Relations, Front Desk, Housekeeping, Maintenance, Revenue Management, Expense management, Team Building, and Employee Development.
- Ensure operational standards are communicated, trained, and maintained. Assist and coordinate timely budget and forecasts regarding, but not limited to business levels, financial requirements, personal need and organization plans needed to support the hotel operations.
Operation Manager
Taman Nongsa Indah Village
10.2021 - 11.2022
- Managing daily Villa Operational. Quality control and Quality assurance in some department such; Front Office, Housekeeping, Engineering, and public area.
- Focusing of the Resort operation, to manage the day-to-day operations of the Villas guest facilities to maximize profitability and to ensure superior service and product quality are maintained.
Director of Entertainment and Recreation
Grand Mirage Resort
09.2019 - 10.2021
- Managing entertainment at the resort. Negotiates contracts for entertainers, plans and oversees event operations and staff. Creates and sticks to a budget for each event, and ensures a positive experience for guests
- Revolve around keeping guests entertained and excited within a plan and budget. Organizing each event is multifaceted and may require a team to help keep things on track.
- Oversees the recreational programs, Kid’s Club, Teenager club, sports facilities and community centers
- Plan, organize and direct the operations of sports and fitness programs, activities and services
Operation Manager
Family Paradise - Grand Mirage resort and Thalasso Spa
04.2018 - 10.2021
- Overall in charge at the operation of Family Paradise Resort.
- Managing and conducting human resources activities.
- Managing property operations.
- Leading property operation team.
Facilities Manager / Resort Manager
Golden Tulip Jineng Resort Bali
01.2017 - 03.2018
- Responsible for resort operational in assisting General manager by handling Spa, Recreation, Gym and Kid's Club, Quality control and Quality assurance in some department such; Front Office, Housekeeping, Engineering, and public area.
- Focusing of the Resort operation, to manage the day-to-day operations of the hotel guest facilities to maximize profitability and to ensure superior service and product quality are maintained.
Front Office Manager - Recreation & Guest Activities Manager
Golden Tulip Jineng Resort Bali
03.2016 - 01.2017
- (Pre-opening Team)
- To lead Front Office Department, ensure Front Office operation and each section running smoothly.
- Set up an SOP
- Training all Front Office section
- Manage and Maintain Recreation and Spa needs and develops outside contracts, vendors, and project budgets; responsible for work performed in support of the daily activities of the Recreation, Kids Club and Spa Division.
Front Office Manager / Villa Operational Manager
Bintan Lagoon Resort
08.2014 - 03.2016
- Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Trains, cross –trains, and retrains all front office personnel.
- Responsible of day-to-day general villa operation from staff, general maintenance and record keeping of the villa. Ensures all villa occupants personally met on arrival and provide orientation to the properties.
Resort Assistant Manager
Intercontinental Bali Resort, (IHG Management)
07.2012 - 08.2014
- - Full awareness of lobby activities and resort facilities at all times.
- - To ensure all Doctor calls are recorded and notified to management for any serious injuries or illness.
- - To coordinate with security department with regard to the Resorts security, lost and found accident and incident.
- - To handle complaints or Problems of all guests pertaining with services, quality of the resort.
- - Aware of staffs grooming, hygiene, and maintain a high standard of personal appearance.
- - To assist in the training of employees, ensuring that they have the necessary skills to perform their duties to the best their abilities.
- - To ensure that the guest history records are kept up to date at all times
- - To conduct briefing to all staffs
Duty / Night Manager
Mercure Surabaya / Accor group Management
09.2010 - 07.2012
- Provides the hotel with a person who is authorized to make managerial decisions upon the absence of the General Manager during at night and performs the more basic managerial tasks, while the General Manager concentrates his efforts to the more complex assignments.
- Responsibilities:
- Ensure all hotel operation in controlling, managing and ensuring each department / section such as Front Office, Night Audit, Bar & Restaurant, Kitchen/stewardess, Housekeeping, PA, Engineering and security following the system, under control and running well
- To maintain order and ensure guest satisfaction. For instance, complaining guests seeking a refund speak to the current shift's Duty Manager to voice their displeasures.
- As the on-property contact for anything and everything that goes awry shift, and responsible to make a wise decision to restore order.
- Report to: GM / EAM
Administrative Executive
Zelan Arabia Co Ltd Al Shuqaiq
01.2009 - 01.2010
- Overall in charge in administration, customer relation and meetings arrangement
- Responsibilities:
- Provide secretarial and administrative support to the Project Directors office.
- Produce and maintain the minutes of the Monthly Manager Meeting/Conference
- Co-ordinate the submission of the monthly report to Headquarters
- Ensure proper upkeep of the documentation system, both with the clients as well as within the intra-companies
- Other duties as assigned from time to time by the Director.
Leisure & Entertainment Executive
MV. Royale Star Singapore
01.2006 - 01.2008
- Oversees the recreational fun and Leisure programs put on by public facilities and Sport facilities
- To plan, organize and direct the operations of Sports and Fitness programs, activities and services.
- Work with artists, from singer, musician, magician or dancer. Help them in organizing and maintaining their profession.
- Responsible for show program and daily activities.
- To ensure smooth running and successful delivery of all aspects of the entertainment program consists of daytime activities and evening entertainment.
- Create a highly motivated team of activity staff and promote fun and enthusiasm between staff, foreign group leaders and students.
- Effectively plan and manage all day-to-day entertainment staff schedules.
- Ensure all entertainment staff are prepared and present at their entertainment sessions.
- Ensure all activities are advertised and promoted by using notice boards and posters that are continuously updated and presentable.
- To lead daily team meetings with all entertainment staff to get feedback on activities and Entertainment.
Marketing / V.I.P. Coordinator
G.A.R Batam
01.2005 - 01.2006
- Coordinates on Sea/Airport Staff
- Coordinate on Immigration, Customs for express clearance
- Passport arrangement and Ferry / Flight ticket booking.
- Coordinate with Casino dept. for Casino Event & Promotion
Cruise Officer / Entertainment
MV. Leisure World / Singapore Cruise Ship
01.2001 - 01.2005
- Organize entertainment, put together shows, perform, attend other cruise performances and rehearsals and work with choreographers and entertainers.
- Oversee the development of entertainment programs and ensure that all aspects of cruise ship entertainment go smoothly, includes a variety of tasks like working directly with AV crews and managers to ensure lighting, sound and any technological aspects are ready for the ship's performances.
- Responsibilities also include some administration work, which can entail billing and scheduling.
Cruise Staff
Amusement World / Singapore Cruise Ship
01.2000 - 01.2001
- To supervise and arrange duty schedule for Cruise Staff & Entertainment staffs
- To create a Show Program
- To provide Show equipments needs by musician and Singers
- To make requisition order for Sound & light equipment’s needs to replace or to repaired.
Tour & Group Coordinator
Purajaya Beach Resort
03.1997 - 03.2000
- Evening Shift
- Greet the escort at the Front Desk, ensuring the guest checked in with the appropriate keys. Notify maintenance if baggage handling is required. Follow the escort out to board the bus.
- Step on the bus, direct driver to appropriate building for offloading.
- Welcome speech to guests, step down and lay out red carpet, hold door open to rooms and direct traffic, give driver directions for parking and explain the motor coach services and facilities available
- Escort guests to dinner as required and stay to answer questions and chat until main course is served.
- Say good night and explain that will be at the desk and available until 11:00 p.m.
- Providing a departure gift to tour, have it prepared the previous evening.
- Record any comments or concerns in the Duty Book.
- Morning Shift
- Available in the lobby to direct guests to breakfast or help as required. Attend and greet the guests at breakfast, ensure all guests get on the bus and ask thedriver or escort to have the bus stop at the front doors.
- Assign rooms and prepare keys for any evening arrivals, Record any comments or concerns in the Duty Book.
- Acting as the first contact for all group bookings for general information and advice
- Overseeing the entering the operative system of all block bookings, booking flight or ferry booking seats and extensions as necessary and monitoring the progress of those bookings with the relevant departments.
- Ensuring all flights are ticketed in time for departure and overseeing the production & dispatch of tourist cards and vouchers
- Maintaining contact with group organizers and participants on tour developments etc.
- Taking part in sales visits, presentations, group briefing meetings as required.
- Achieved health and safety requirements in a significant and complex organization
Front Office Department
Melia Panorama Hotel
01.1996 - 01.1997
- As Reservationist
- To check daily room revenue and observeto check room availability and allocation
- To maintain reservation system, Facsimile and Phone reservation
- Front Office department Telephone Operator Supervisor Melia Panorama Hotel
- To brief staff in telephone manners and courtesy
- To conduct internal meeting for telephone operator staffProgramming in house movie and music
- Attend necessary meeting related in communication, Indonesia Telecom.
Sales Representative
Melia Panorama Hotel
01.1995 - 01.1997
- Sales Representative 1995 – 1996
- Airport / Seaport Handling Duty, passport clearance, flight/ferry ticket booking.Express clearance for hotel guests during arrival and departure
- Direct hotel sales in Airport or Jetty.
Front Office department
Nongsa Point Marina Beach Resort
01.1994 - 01.1995
- In charge Concierge: Ferry and Flight ticket reservation and booking
- To check guest arrival, Ferry and Flight schedule
- Telephone Operator
- As a first image in hotel service, Pick up incoming call with manners & courtesyResponsible for incoming / outgoing facsimile
- Operating Telex machine, to operate PABX machine and run hotel TV program and TV channel
Sales Representative
Bali Garden Hotel
01.1991 - 01.1992
- Customer service-related operation
- Offering time share program to customers
- Guest to guest promotion for hotel program, Food & Beverage PromoAs a guest relation staff to assist Front Office operation
Education
Senior High School -
Jember
Hotel & Tourism diploma - undefined
English college - undefined
Hotel Industry, Batam
Japanese College - undefined
Favorite Batam
Crowd and Crisis Management - undefined
Amusement World Singapore
Basic and Safety training - undefined
Leisure World Singapore
International Safety and Health education / Ahli K3 Umum - undefined
Batam
EF, English First for upper intermediate Class A - undefined
Surabaya – Indonesia
Mandarin Business & Technology SIIBT - undefined
Surabaya
01.2011 - 01.2012
Train the trainer - undefined
Mercure Grand Mirama Surabaya
Craft Training Certification - undefined
IHG, Intercontinental Bali Resort
Group Training Certification - undefined
IHG, Intercontinental Bali Resort
Department Trainer - undefined
IHG, Intercontinental Bali Resort
John Stanley Management training - undefined
Australia
Certificate of competence for Front Office Manager - undefined
US Embassy Medical First Responder Certification - undefined
UK Embassy Bomb threat and terror attack training - undefined
Skills
Strong ability to read, write and speak English language fluently
Uncommon knowledge of Mandarin, and Malay languages fluently
Considerable Microsoft Office skills as well as General Brand system
Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics
Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance
<Enter your own>
- Passport Number: X2312196
- ID Type: Passport
- ID Number: X2312196
- Date of Birth: 1972-07-29
- Nationality: Indonesian
Education And Trainings
- Senior High School, Jember, 1991
- Hotel & Tourism diploma, 1992
- English college for Hotel Industry, Batam, 1995
- Japanese College, Favorite, Batam, 1996
- Crowd and Crisis Management, Amusement World Singapore, 2000
- Basic and Safety training, Leisure World Singapore, 2002
- International Safety and Health education / Ahli K3 Umum, Batam, 2007
- EF, English First for upper intermediate Class A, Surabaya, 2011-2012
- Train the trainer, Mercure Grand Mirama, Surabaya 2011
- Craft Training Certification, IHG, Intercontinental Bali Resort, 2013
- Group Training Certification, IHG, Intercontinental Bali Resort, 2013
- Department Trainer, IHG, Intercontinental Bali Resort, 2013
- John Stanley Management training, Australia, 2015-10
- Certificate of competence for Front Office Manager, 2016
- US Embassy Medical First Responder Certification, 2019-05
- UK Embassy Bomb threat and terror attack training
Honors And Awards
- Ambassador Customer Engagement, Bintan Lagoon Resort, for being the Ambassador for the customer engagement. The most Trip advisor feedback mentioned.
- Letter of appreciation, 350 Hectare of Bintan Lagoon resort Quick action, response and successful sea rescue and resuscitation Assistance, effort and dedication during 2 days power failure at the resort
- Excellence in Team Work Award, Novotel Surabaya Hotel & Suites, 2010-12-16, For an efforts, initiatives and tremendous support to help during the fire incident
- Leadership Excellence Award, Grand Mirage resort & Thalasso Spa, 2019, Trip Advisor Performance
References
- Mr. Syaifudin Nur, Market Consulting Director, Social living, Jakarta
- Mr. George Koshy, Cruise Director, Spectacular Events, Singapore
- Mr. Willy Suderes, General Manager, Golden Tulip, Jakarta
- Mr. David Hill, General Manager, Bintan Lagoon Resort
- Mr. Fred Polliart, Managing Director, Global Automotive, Indonesia
- Mr. Paul Brunet, Director, DSAW, Batam
Timeline
Resort Animation & Spa Manager
Discovery Kartika Plaza Hotel
06.2023 - Current
General Manager
Eska Group Hotels & Spa
11.2022 - 06.2023
Operation Manager
Taman Nongsa Indah Village
10.2021 - 11.2022
Director of Entertainment and Recreation
Grand Mirage Resort
09.2019 - 10.2021
Operation Manager
Family Paradise - Grand Mirage resort and Thalasso Spa
04.2018 - 10.2021
Facilities Manager / Resort Manager
Golden Tulip Jineng Resort Bali
01.2017 - 03.2018
Front Office Manager - Recreation & Guest Activities Manager
Golden Tulip Jineng Resort Bali
03.2016 - 01.2017
Front Office Manager / Villa Operational Manager
Bintan Lagoon Resort
08.2014 - 03.2016
Resort Assistant Manager
Intercontinental Bali Resort, (IHG Management)
07.2012 - 08.2014
Mandarin Business & Technology SIIBT - undefined
Surabaya
01.2011 - 01.2012
Duty / Night Manager
Mercure Surabaya / Accor group Management
09.2010 - 07.2012
Administrative Executive
Zelan Arabia Co Ltd Al Shuqaiq
01.2009 - 01.2010
Leisure & Entertainment Executive
MV. Royale Star Singapore
01.2006 - 01.2008
Marketing / V.I.P. Coordinator
G.A.R Batam
01.2005 - 01.2006
Cruise Officer / Entertainment
MV. Leisure World / Singapore Cruise Ship
01.2001 - 01.2005
Cruise Staff
Amusement World / Singapore Cruise Ship
01.2000 - 01.2001
Tour & Group Coordinator
Purajaya Beach Resort
03.1997 - 03.2000
Front Office Department
Melia Panorama Hotel
01.1996 - 01.1997
Sales Representative
Melia Panorama Hotel
01.1995 - 01.1997
Front Office department
Nongsa Point Marina Beach Resort
01.1994 - 01.1995
Sales Representative
Bali Garden Hotel
01.1991 - 01.1992
Hotel & Tourism diploma - undefined
English college - undefined
Hotel Industry, Batam
Japanese College - undefined
Favorite Batam
Crowd and Crisis Management - undefined
Amusement World Singapore
Basic and Safety training - undefined
Leisure World Singapore
International Safety and Health education / Ahli K3 Umum - undefined
Batam
EF, English First for upper intermediate Class A - undefined
Surabaya – Indonesia
Train the trainer - undefined
Mercure Grand Mirama Surabaya
Craft Training Certification - undefined
IHG, Intercontinental Bali Resort
Group Training Certification - undefined
IHG, Intercontinental Bali Resort
Department Trainer - undefined
IHG, Intercontinental Bali Resort
John Stanley Management training - undefined
Australia
Certificate of competence for Front Office Manager - undefined
US Embassy Medical First Responder Certification - undefined
UK Embassy Bomb threat and terror attack training - undefined
Senior High School -
Jember