SAP
Bambang Krismanto
Commercial Support Team Lead
Jalan Gading Indah Utara IV NH 7 No 2, Kelapa Gading Permai, North Jakarta
Summary
With 12 years of experience in the Telecommunication Industry, this versatile Support Specialist excels in managing collection and maintain a good and long term relationship with customers. A self-motivated and attentive professional, adept at effective communication with colleagues and clients due to strong interpersonal skills
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Commercial Support Team Lead
PT Professional Telekomunikasi Indonesia (Protelindo)
08.2023 - Current
- Perform and Monitor reconciliation progress for New Tower Rentals with Telkomsel HQ in order to obtain the Purchase Order from Customer.
- Monitoring Progress Document Approval in Tsel's System (SCARLETT & SAP) in order to obtain supporting Documents needed for Invoicing.
- Create Weekly Progress Report to monitor achievement and identify issues related to timely deliveries of Supporting Document to AR Invoicing Team.
- Collaborated with cross-functional teams in order to perform timely Deliveries of Supporting Document to AR Invoicing Team.
- Coached team members on best practices in customer behavior and activity, leading to consistently positive customer feedback and smooth coordination.
- Managed workload distribution effectively, ensuring timely resolution of issues related to issuance of Supporting Documents needed for Invoicing.
- Spearheaded the adoption of RPA (Robot Process Automation) to submit supporting invoicing documents to Telkomsel's system in order to increase efficiency and speed of obtaining supporting document for invoicing.
- Resolved escalated customer issues with empathy and professionalism to achieve high levels of client satisfaction.
- Managed customer relations on ongoing basis to maximize customer retention by visiting to customer regularly to discuss and solve any current issues.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Acted as a liaison between customers and internal teams such as Maintenance, Sales dan Project resulting in improved collaboration and streamlined issue resolution.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Assistant Manager AR Collection
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2016 - 07.2023
- Monitor the progress of reconciliation process of Recurring Tower Rentals with Telkomsel's Regional & Head Quarter Office in order to meet the collection schedule as written in Tower Rental Contract
- Create monthly projection collection report and present it to management.
- Offered hands-on assistance to customers, assessing their needs, and maintain current knowledge of the tower rental contract to give effective solution whenever there is a dispute with customer.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Negotiated with customer to secure collection as stated in tower rental contract with customer.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in budget collection preparation, ensuring alignment with financial goals.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve the reconciliation process in order to achieve the billing schedule as written in Tower Rental Contract
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor AR Collection
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2014 - 06.2016
- Perform the reconcilliation of Recurring Tower Rental with Telkomsel's Regional & HQ
- Follow up Approval for Berita Aacara Reconcilliation to Telkomsel's PIC in Regionals and Head Quarters
- Follow up Issuance of PO Recurring Tower Rental from customers to meet the collection deadline.
- Resolved conflicts with customers promptly to maintain a harmonious collaboration in order toe get the collection from customers according to tower rental contract.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect invoices in timely fashion.
- Collaborated with other departments (e.g, maintenance, project and sales) to achieve organizational goals, fostering teamwork across various functions.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Cost Control Senior Analyst
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2012 - 06.2014
- Monitoring & Calculate all the costs incurred from the constructions of each tower
- Perform Analysis Report to calculate the Return of Investment for construction costs of each tower
- Perform Analysis Report to compare total cost for Tower Construction vs total budget
- Enhanced communication between finance and operational teams, fostering a collaborative approach to cost control efforts.
- Supported project teams by providing valuable financial insights and recommendations for improved performance, (e.g, Open PO, Construction In Progress)
Accountant
PT Roche Indonesia
08.2009 - 06.2012
- Submit Monthly Financial Highlights and Budget Numbers to HQ.
- Submit Quarterly Budget Proposal to HQ.
- Monitor and Reconcile Stock Movement and Stock Balance with distributors.
- Monitor and Reconcile AR Balance with distributors.
- Calculate sales incentive based on sales achievement vs sales traget.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Developed and maintained strong relationships with external auditors, ensuring smooth and efficient audit process.
Senior Auditor
Public Accounting Firm Thomas, Blasius, Widartoyo & Partners
09.2007 - 07.2009
- Completed audit papers by thoroughly documenting audit tests and findings.
- Review the Audit Working Paper and Finalize the Audit Report
- Consult with clients about the accounting treatment of their financial statements if necessary
- Mentored junior auditors, contributing to their professional development and enhancing team performance.
- Evaluated the accuracy of financial reporting systems, identifying areas for improvement and recommending corrective actions.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed strong relationships with clients, fostering trust and enabling open communication during the audit process.
Education
Master Degree (S2) - Accounting
University of Indonesia
Jakarta, Indonesia 01.2006 - 01.2007
Bachelor Degree (S1) - Accounting
Kwik Kian Gie School of Busines
Jakarta 04.2000 - 04.2005
Skills
Financial Accounting
Personal Information
Date of Birth: 12/26/82
Software
MS Office
Timeline
Commercial Support Team Lead
PT Professional Telekomunikasi Indonesia (Protelindo)
08.2023 - Current
Assistant Manager AR Collection
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2016 - 07.2023
Supervisor AR Collection
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2014 - 06.2016
Cost Control Senior Analyst
PT Professional Telekomunikasi Indonesia (Protelindo)
07.2012 - 06.2014
Accountant
PT Roche Indonesia
08.2009 - 06.2012
Senior Auditor
Public Accounting Firm Thomas, Blasius, Widartoyo & Partners
09.2007 - 07.2009
Master Degree (S2) - Accounting
University of Indonesia
01.2006 - 01.2007
Bachelor Degree (S1) - Accounting
Kwik Kian Gie School of Busines
04.2000 - 04.2005
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