Barbara Withers
Preston
Summary
Dynamic, and friendly professional with a proven track record in financial counseling and customer service, notably at Franklin County Medical Center. Skilled in medical billing and claims processing, with a flair for enhancing patient satisfaction and streamlining healthcare procedures. Demonstrated ability to improve service delivery by training staff, achieving a blend of hard and soft skills critical to healthcare and customer service sectors.
Overview
18
18
years of professional experience
Work History
Patient Financial Counselor
Franklin County Medical Center
03.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Optician
Eye Care For You Optometry
02.2020 - 02.2023
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optician
Abundo Eye Care, LLC
02.2012 - 02.2020
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Day Care Provider
Lotsa Tots
07.2007 - 02.2012
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Murray High School
MurraySkills
- Financial counseling
- Medical billing
- Healthcare regulations
- Claims processing
- Customer service
- Continuous improvement
Timeline
Patient Financial Counselor
Franklin County Medical Center
03.2023 - Current
Optician
Eye Care For You Optometry
02.2020 - 02.2023
Optician
Abundo Eye Care, LLC
02.2012 - 02.2020
Day Care Provider
Lotsa Tots
07.2007 - 02.2012
High School Diploma -
Murray High School
Similar Profiles
SHERI HILLSHERI HILL
Certified Medical Assistant at Franklin County Medical CenterCertified Medical Assistant at Franklin County Medical Center
Kynlee BecksteadKynlee Beckstead
Medical Assistant at Franklin County Medical CenterMedical Assistant at Franklin County Medical Center
Cameron NateCameron Nate
Environmental Service Technician at Franklin County Medical CenterEnvironmental Service Technician at Franklin County Medical Center