Summary
Overview
Work History
Education
Skills
Timeline
Barnabas Mathewos Meja

Barnabas Mathewos Meja

Ethiopian Airlines Indonesia Country Manager
Indonesia

Summary

With a proven track record at Ethiopian Airlines, I excel in strategic planning and team leadership, enhancing operational efficiency and market share growth. My expertise in logistics management and fostering strong customer relationships has driven significant business advancements. Achieving a blend of hard and soft skills, I consistently lead teams to exceed targets through innovative strategies and effective problem-solving.

Overview

17
17
years of professional experience

Work History

Ethiopian Airlines Indonesia Country Manager

Ethiopian Airlines
10.2024 - Current
  • Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
  • Established strong relationships with key industry players for business growth and expansion.
  • Implemented process improvements, streamlining workflows and increasing team productivity.
  • Increased market share by developing and implementing effective sales strategies.
  • Optimized resource allocation, enhancing operational efficiency and reducing costs.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively.
  • Coached and mentored team members, fostering a culture of continuous learning and development.
  • Gathered information on competitor activities and market trends to enhance strategic decision-making.
  • Managed cross-functional teams to ensure seamless operations and drive business objectives.
  • Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
  • Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
  • Developed strategic partnerships to expand product offerings and enter new markets.
  • Negotiated with service providers and vendors to improve margins, saving.
  • Analyzed market trends and competitor activities to inform strategic decision making.
  • Implement strategies to elevate brand awareness and increase market share in existing markets.
  • Maintained and expanded customer base by counseling sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
  • Ensured regulatory compliance by working closely with legal advisors and government agencies.
  • Aligned marketing campaigns with overall business goals to increase awareness of products/services among target audiences.

Ethiopian Airlines Togo Area Manager

Ethiopian Airlines
05.2021 - 09.2024
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Transformed underperforming teams into productive, profitable teams.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Organized promotional events and interacted with community to increase sales volume.

Manager Passenger Charter and Lease

Ethiopian Airlines
02.2019 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Marketing Officer

Ethiopian Airlines
03.2010 - 02.2019
  • Implementation of company flight schedule by securing regularity authorities permit & slot
  • Daily follow-up of advance flight load and recommending schedule change (upgrading, rerouting, cancellation & flight combination).
  • Identifying & selling idle resource interms of charter and lease.
  • Monitored competitor activities, identifying potential threats or opportunities for strategic advantage.
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.

Junior Research Officer

National Bank of Ethiopia
09.2007 - 02.2009
  • Collection, Analysis & reporting of trade data to the research committee.
  • Make Monetary Research on assigned topic.
  • Established and managed relationships with external data providers and research vendors.

Education

Bachelor of Science - Software Engineering

Addis Ababa Science And Technology University, Addis Ababa, Ethiopia
04.2001 -

Bachelor of Arts - Economics

Arbaminch University, Ethiopia
04.2001 -

Skills

Logistics Management, Operations Oversight, Product Launches, Operations Management, Operational planning, Sales management, Strategic Planning, Cultural management, Human Capital Management, Vendor Relationship Management, Recruiting, Human Resources Management, Budget Management, P&L Management, Market development, Marketing implementation, Cross-functional coordination, International sales management, Business Administration, Cross-Functional Teamwork, Marketing, Sales Techniques, Salesforce Management, Performance Management, Time Management, Team Leadership, Customer Relationship Management (CRM), Project Management, Business Planning, Negotiation, Cross-functional team management, Analytical Thinking, Business development and planning, Team Collaboration, Market Research, Problem-solving abilities, Decision-Making, Self Motivation

Timeline

Ethiopian Airlines Indonesia Country Manager - Ethiopian Airlines
10.2024 - Current
Ethiopian Airlines Togo Area Manager - Ethiopian Airlines
05.2021 - 09.2024
Manager Passenger Charter and Lease - Ethiopian Airlines
02.2019 - 05.2021
Marketing Officer - Ethiopian Airlines
03.2010 - 02.2019
Junior Research Officer - National Bank of Ethiopia
09.2007 - 02.2009
Addis Ababa Science And Technology University - Bachelor of Science, Software Engineering
04.2001 -
Arbaminch University - Bachelor of Arts, Economics
04.2001 -

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Barnabas Mathewos MejaEthiopian Airlines Indonesia Country Manager