Bayu Ramdhani
Computer Technician Staff
Bogor,Jawa Barat
Summary
Dynamic IT professional with extensive experience at the Ministry of Agriculture Republic of Indonesia, excelling in hardware and software installation and troubleshooting. Proven ability to enhance user satisfaction through exceptional customer service and proactive problem-solving. Skilled in system upgrades and network configuration, ensuring optimal performance and efficiency across diverse environments.
Overview
6
6
years of professional experience
Work History
Computer Technician Staff
Ministry of Agriculture Republic of Indonesia
12.2020 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Enhanced system performance by conducting regular software and hardware updates.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Updated and replaced outdated drivers and software for computers and office machines.
IT Support
SIRCLO
02.2020 - 11.2020
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Proactively identified potential technical issues impacting call quality, liaising with IT support teams to address them before they impacted service delivery.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with team members to consistently deliver high-quality IT support services to clients.
- Provided basic IT support to office users of desktops, laptops, and devices.
Education
Associate of Applied Science in Computer Science -
IPB Vocational School
BogorSkills
System upgrades
Software installation
Customer service
Hardware configuration
Hardware installation
Hardware and software installation
Hardware repair
Computer troubleshooting
Installation and repair
Technical support
Computer assembly
Software updates
Hardware troubleshooting
Printers and peripherals installation
Remote support
Desktop and laptop installations
Help desk support
IT security management
Network operating systems
PC refurbishment
Device configuration
Installation management
Network configuration
Computer configurations
Timeline
Computer Technician Staff
Ministry of Agriculture Republic of Indonesia
12.2020 - Current
IT Support
SIRCLO
02.2020 - 11.2020
Associate of Applied Science in Computer Science -
IPB Vocational School