Alfi Mascaeko Ramadhan

• Supervised 1 location managers and managed 6 assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
• Resolved conflicts promptly to promote positive environment for customers and employees.
• Dedicated to expanding client bases by building lasting relationships.
• Directed workforce planning, customer retention and customer service management for multiple locations.
• Collaborated with technical and administrative teams to develop and implement successful corrective plans.
• Brought in exceptional candidates to boost team productivity and operational efficiency.
• Transformed underperforming teams into productive, profitable teams.
• Managed and built the company from the beginning with Owners, starting from NgopiSik (1st Outlet at Djuanda Station), OmiyaCoffee (2nd Outlet at Kemang Village, and it becomes Gruham Coffee), Gruham Coffee at Radio Dalam (3rd Outlet, closed), Gruham Coffee at Blok M Square (4th Outlet), Gruham Coffee collaboration with Nobu Bank at Senayan Park (5th Outlets) and the Gruham Coffee & Bistro at Panglima Polim (6th Outlets).

As a Marketing Team Leader :

• Participated in team-building activities to enhance working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Resolved problems, improved operations and provided exceptional service.

Events :

• Good Game Campus, Feb-May 2017 (3 months)
• HSBC Credit Card Virtual Reality, Jun-Dec 2017 (6 months)
• Permata Hero Card, Jun-Dec 2016 (6 months

As a Crew Event :

• HSBC for event Golf, Economic Outlook, Customer Gathering and Employee Gathering
• TELKOM Gathering
• Standard Chartered Bank for event Economic Outlook
• Etc.

• Sales for Advertisement Tempo Magazine