Becky Thiemann
Gooding
Summary
Results-driven professional with extensive experience in Operations Management and Team Leadership. Expertise in Inventory Optimization, Process Improvement, and Customer Engagement, leading to enhanced operational efficiency and financial accuracy. Proven ability to mentor staff and implement training programs to drive sales growth and expand retail operations.
Overview
21
21
years of professional experience
Work History
Assistant/Store Manager
Oasis Stop 'N Go
04.2024 - 11.2025
- Enhanced store efficiency by managing daily operations effectively.
- Motivated team members to increase productivity and engagement in tasks.
- Trained staff on customer service and operational procedures to improve performance.
- Achieved financial accuracy through effective cash handling and daily reconciliations.
- Optimized inventory management by analyzing sales data, reducing stockouts significantly.
- Negotiated with vendors to secure better pricing, boosting profit margins.
Lead Cashier
Steve's Quick Service
11.2017 - 09.2022
- Supervised daily cash handling and ensured accuracy in financial transactions.
- Trained and mentored new cashiers on operational procedures and customer service excellence.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Coordinated training sessions for cashiers on updated fish and game system.
- Achieved consistent service quality and adherence to company standards.
Day Supervisor
M&W Markets
10.2016 - 10.2018
- Enhanced team morale through effective mentoring and collaborative problem-solving.
- Achieved improved stock accuracy by streamlining inventory management processes.
- Increased customer satisfaction ratings by implementing actionable customer feedback.
- Minimized waste while improving stock accuracy in produce inventory procedures.
Customer Service Representative
QC Financial Services
10.2012 - 03.2017
- Reduced loan processing times, enhancing customer experience and satisfaction.
- Resolved customer inquiries promptly, improving service quality and response times.
- Established trust with customers through effective communication and problem-solving skills.
- Ensured account accuracy and compliance with company policies during maintenance.
- Trained new team members on systems, fostering a collaborative work environment.
- Implemented feedback mechanisms, leading to notable customer satisfaction improvements.
Cashier
Oasis Stop 'N Go
09.2009 - 09.2012
- Increased customer satisfaction ratings by enhancing service quality and efficiency.
- Ensured accurate cash drawer balances through meticulous record-keeping practices.
- Resolved customer inquiries promptly, providing exceptional service and support.
- Led daily operations initiatives to improve overall customer service experience.
- Fostered a positive team environment, boosting morale and collaboration among staff.
- Maintained high cleanliness standards throughout the facility, supporting store success.
Assistant Operations/Operations Manager
Maverik Country Store
12.2004 - 09.2009
- Enhanced stock accuracy by implementing effective inventory management processes.
- Strengthened team performance through regular meetings and improved communication strategies.
- Increased monthly revenue by developing impactful promotional strategies for in-store sales.
- Identified sales trends through data analysis, optimizing product placement for visibility.
- Fostered accountability by empowering employees to own their responsibilities.
- Supervised operations staff, ensuring compliance with company policies and procedures.
Education
Business Ethics, Computer Programming
College of Southern Idaho
Twin Falls, IDTelecommunications, Customer Service
Dell Computer CAD Program
Twin Falls, IDStrategic Management, Composition, Literacy
South University
Savannah, GASkills
- Problem-solving
- Data Analysis
- Customer Service, Experience, and Engagement
- Inventory Optimization
- Staff Training
- Team Leadership
- Process Improvement
- Financial Management
- Operational Excellence
- Sales Strategy
- Attention to detail
Timeline
Assistant/Store Manager
Oasis Stop 'N Go
04.2024 - 11.2025
Lead Cashier
Steve's Quick Service
11.2017 - 09.2022
Day Supervisor
M&W Markets
10.2016 - 10.2018
Customer Service Representative
QC Financial Services
10.2012 - 03.2017
Cashier
Oasis Stop 'N Go
09.2009 - 09.2012
Assistant Operations/Operations Manager
Maverik Country Store
12.2004 - 09.2009
Business Ethics, Computer Programming
College of Southern Idaho
Telecommunications, Customer Service
Dell Computer CAD Program
Strategic Management, Composition, Literacy
South University