Belen Gallegos
Kuna
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
PCA
Butterfly House
09.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Remained alert to problems or health issues of clients and competently responded.
- Speaking with family/nurses/ outside agencies regarding residents condition
Customer Service Representative 2
Central District Health
10.2019 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- communicating with medical staff using "teams" to help resolve patients questions or concerns.
- Checking in both Wic/Medical patients in a timely manner.
- Assisting with creating profiles for both Wic and medical patients.
- Educating callers about what WIC and what is needed to qualify.
PCA/ Med Tech
Spring Creek Assisted Living
12.2013 - 10.2019
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Answering outside calls and Transferring as needed
- Communicating with Nurses and outside agencies regarding any changes with residents
- Assisting with showers and daily routines.
- Helping with meal service.
- Remained alert to problems or health issues of clients and competently responded.
- Making sure Medications are passed out according to schedule
Education
High School Diploma -
Kuna High School
Kuna, ID05.2010
Skills
- Account Management
- Spanish speaking
- good communication
- patient
- Able to remain calm in difficult situations
- Help resolve problems to the best of my ability
- Answer calls with minimal wait times
Languages
Spanish
Native or Bilingual
Timeline
PCA
Butterfly House
09.2023 - Current
Customer Service Representative 2
Central District Health
10.2019 - 08.2023
PCA/ Med Tech
Spring Creek Assisted Living
12.2013 - 10.2019
High School Diploma -
Kuna High School
Similar Profiles
Felix AmalasekaranFelix Amalasekaran
Early Childhood Educator Assistant at Butterfly ChildcareEarly Childhood Educator Assistant at Butterfly Childcare
Edina BonyakEdina Bonyak
Reservations Agent at Page8 Hotel, Butterfly HospitalityReservations Agent at Page8 Hotel, Butterfly Hospitality
Amber MartinAmber Martin
Behavior Technician at Butterfly Effects Inc.Behavior Technician at Butterfly Effects Inc.