- Community Cleanup
- Avid Reader
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
- Music
Belisha Bella Siddiqui
Meridian,ID
Summary
Versatile and dependable Project Manager and Quality Assurance Specialist with 15+ years of experience leading cross-functional teams, improving operational efficiency, and delivering top-tier customer experiences. Skilled in project coordination, stakeholder communications, digital content creation, and process optimization. Passionate about collaborative leadership, problem-solving, and driving measurable results. Open to remote opportunities in project management, customer service, operations, and administrative support.
Overview
26
26
years of professional experience
Work History
Project Manager/QA Specialist
SunTek Solutions LLC
11.2010 - 07.2025
- Coordinated directly with the CEO to ensure consistent, high-quality product delivery.
- Led enterprise-wide software projects from planning through execution, consistently delivering results on time and within scope.
- Directed quality assurance programs, reducing product defects by 95% and improving client satisfaction.
- Implemented project tracking systems and Agile methodologies, boosting team productivity.
- Maintained 95%+ client retention rate through proactive client communications and feedback loops.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed company social media accounts and blogs, increasing brand visibility and SEO performance.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- All customer service and administrative duties.
Quality Assurance Specialist
Park Avenue Gaming
06.2018 - 09.2021
- Executed detailed test plans, improving software reliability and reducing post-release bugs.
- Collaborated with cross-functional teams to resolve software issues quickly and effectively.
- Developed QA documentation and procedures, supporting compliance and consistency.
- Streamlined testing with automation, cutting QA cycle times by 30%.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed routine maintenance and calibration on testing equipment.
- Reviewed production processes and identified potential quality issues.
Hotel Reservation Specialist
Royal Hotel and Casino
01.2007 - 01.2010
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored staff performance and provided feedback and guidance.
- Resolved guest concerns to maintain satisfaction and repeat business.
- Trained and onboarded new employees.
- Managed approximately 50 incoming calls and emails per day from customers.
HR/Payroll Administrator
TJA Marketing
04.1999 - 2005
- Processed payroll for 35+ employees with accuracy and compliance.
- Supported HR operations including onboarding, benefits, and leave tracking.
- Maintained confidentiality and resolved payroll issues with discretion.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
Education
Western High School
Las Vegas, NV05.1999
Skills
- Project Management
- Quality Assurance
- Customer Experience
- Operations & Administration
- Process Improvement
- Digital Content & Social Media
- Task Management Systems
- Microsoft Office Suite
- Microsoft Teams
- Payroll Systems
- Data Entry & Reporting
- Work flow planning
- Project tracking
Interests
Timeline
Quality Assurance Specialist
Park Avenue Gaming
06.2018 - 09.2021
Project Manager/QA Specialist
SunTek Solutions LLC
11.2010 - 07.2025
Hotel Reservation Specialist
Royal Hotel and Casino
01.2007 - 01.2010
HR/Payroll Administrator
TJA Marketing
04.1999 - 2005
Western High School
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