Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Bella Siddiqui

Meridian,ID

Summary

Dynamic Project Manager with a proven track record at SunTek Solutions LLC, excelling in comprehensive project management and customer service. Adept at optimizing processes and enhancing team collaboration, I successfully delivered projects on time while fostering a culture of accountability. Skilled in data analysis and effective communication, I drive continuous improvement initiatives.

Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.

Overview

29
29
years of professional experience

Work History

Project Manager/Quality Assurance Manager

SunTek Solutions LLC
11.2011 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provided detailed project status updates to stakeholders and executive management.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Inspected products and worker progress throughout production.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
  • Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
  • Evaluated new technologies and methodologies for potential implementation within the organization''s quality assurance program, staying ahead of industry trends.
  • Implemented new quality assurance and customer service standards.
  • Reported production malfunctions to managers and production supervisors.
  • Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
  • Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
  • Enhanced product quality and reduced defect rates by implementing comprehensive quality control processes.
  • Collaborated with product development teams to integrate quality assurance principles early in design phase.
  • Reduced time to market for new products with streamlined testing protocols.
  • Analyzed customer feedback to identify quality trends and areas for improvement.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Determined quality department standards, practices, and procedures.

Quality Assurance Analyst

Park Avenue Gaming
06.2018 - 09.2021
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Mentored and coached team members on QA topics and strategies.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
  • Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
  • Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
  • Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
  • Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
  • Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
  • Optimized user experience by conducting usability tests and providing actionable feedback to development team.
  • Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
  • Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
  • Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
  • Played key role in successful launch of multiple high-stakes projects by prioritizing critical test areas and resource allocation.
  • Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
  • Documented testing procedures for developers and future testing use.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Hotel Reservation Specialist

Royal Hotel and Casino
01.2007 - 01.2010
  • Ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
  • Assisted in training new employees on reservation systems and best practices, contributing to a knowledgeable workforce.
  • Maintained strong relationships with clients and hotel partners to ensure seamless reservation experiences.
  • Collaborated with sales teams to promote special offers and upsell additional services to guests during reservation process.
  • Handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
  • Enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
  • Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
  • Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
  • Coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
  • Assisted in maintaining accurate inventory control by regularly updating room status within the hotel''s reservation system.
  • Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
  • Maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
  • Updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
  • Increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
  • Reduced reservation errors by implementing quality assurance checks throughout the booking process.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.

Human Rescources/Payroll Administrator

TJA Marketing
04.1999 - 08.2005
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
  • Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Submitted reports on payroll activities.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
  • Managed employee records on database to maintain accuracy and updated information.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
  • Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
  • Trained and mentored new payroll staff to apply best practices and follow department procedures.
  • Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
  • Coordinated with HR personnel to verify accuracy and completeness of employee information.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Streamlined payroll processes by implementing efficient software and automation tools.
  • Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
  • Fostered collaborative work environment, resolving payroll issues through effective communication and teamwork.
  • Fostered culture of transparency and trust, addressing all employee payroll inquiries with promptness and accuracy.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Processed payroll garnishments such as tax liens and child support.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for 35 employees to comply with predetermined company guidelines.
  • Streamlined employee onboarding regarding payroll, ensuring clear communication of policies and procedures.
  • Maintained confidentiality of employee records and payroll information.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Tracked employee vacation, sick and personal time.
  • Updated employee files with new details such as changes in address or salary levels.
  • Completed payroll accurately and timely to meet employee expectations.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Managed and updated employee benefits information.
  • Generated reports to track employee time and attendance.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed manual checks for employees in accordance with company policies.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Developed and implemented payroll procedures to streamline workflow.

Customer Service Coordinator/Appointment Coordinator

Style Shots Studios
06.1996 - 04.1999
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Worked closely with the marketing department on promotional campaigns, providing input on messaging and targeting strategies to ensure maximum reach and effectiveness.
  • Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
  • Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Researched and corrected customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for 40 employees.
  • Directed telephone calls to appropriate parties.
  • Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Reduced no-show rates with consistent follow-up calls and email reminders to clients.
  • Scheduled appointments for customers in person or over telephone.
  • Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
  • Maintained strict confidentiality when handling sensitive client information during the scheduling process.
  • Assessed customer needs and responded to customer emails and calls.
  • Called and rescheduled appointments for clients.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School Diploma -

Western Highschool
Las Vegas, NV
05-1999

Skills

  • Project execution
  • Comprehensive project management
  • Development project management
  • Project timeline management
  • Collaborative teamwork
  • Task completion tracking
  • Effective relationship management
  • Goal-oriented planning
  • Proficient in time management
  • Customer service expertise
  • Team leadership
  • Task scheduling
  • Strategic issue analysis
  • Document organization
  • Project scope management
  • Project scope analysis
  • Process optimization
  • Data interpretation
  • Project completion
  • Team engagement
  • Efficiency enhancement
  • Data analysis
  • Process optimization
  • Customer-focused technical assistance
  • Customer service expertise
  • End-to-end software development
  • Project planning
  • Clear and concise communication
  • Effective task prioritization
  • Manual testing
  • Functional testing
  • User acceptance testing
  • Performance testing
  • Mobile testing
  • Integration testing
  • New feature testing
  • Bug reporting
  • Constructive team engagement
  • Product design reviews
  • Bug tracking and resolution
  • MS word, excel, and outlook
  • Flexible and adaptable
  • Problem-solving
  • Customer service
  • Friendly, positive attitude
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Active listening
  • Problem resolution
  • Delegation and task management

Interests

  • Community Cleanup
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Outdoor Recreation
  • Volunteering
  • Watching Movies and TV Shows
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • I enjoy helping others and giving back to the community
  • Cooking
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Animal Care
  • App Development
  • Reading
  • Drawing and Painting
  • Volunteer Work
  • Photography
  • Road Trips
  • Participating in fundraising events to support local charities, schools, or community projects
  • Personal Development and Self-Improvement

Timeline

Quality Assurance Analyst

Park Avenue Gaming
06.2018 - 09.2021

Project Manager/Quality Assurance Manager

SunTek Solutions LLC
11.2011 - Current

Hotel Reservation Specialist

Royal Hotel and Casino
01.2007 - 01.2010

Human Rescources/Payroll Administrator

TJA Marketing
04.1999 - 08.2005

Customer Service Coordinator/Appointment Coordinator

Style Shots Studios
06.1996 - 04.1999

High School Diploma -

Western Highschool

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Bella Siddiqui