Adventure
Bella Vista
Relationship Manager
Tangerang,BT
Summary
Dynamic Relationship Manager with a proven track record at PT. Bank Rakyat Indonesia, Tbk., excelling in strategic relationship building and customer engagement. Achieved exceptional service excellence by resolving client issues promptly and tailoring financial solutions, enhancing client satisfaction and trust. Skilled in partnership development and knowledgeable in banking regulations.
Overview
7
7
years of professional experience
Work History
Relationship Manager
PT. Bank Rakyat Indonesia , Tbk.
04.2020 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Customer Service
Panin Bank
02.2018 - 02.2020
- Provided exceptional customer service through timely deliveries and professional communication.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Streamlined order processing for faster customer service and increased sales.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Implemented customer service best practices, raising standard of support provided.
- Strengthened client relationships through regular communication and excellent customer service.
Education
Bachelor of Economics - Management
Universitas Negeri Manado
Sulawesi Utara06-2016
Skills
Strategic Relationship Building
Customer Engagement Strategies
Partnership Development
Service Excellence
Relationship building
Customer service
Interests
Problem solving
Golf
Since 2021
Timeline
Relationship Manager
PT. Bank Rakyat Indonesia , Tbk.
04.2020 - Current
Customer Service
Panin Bank
02.2018 - 02.2020
Bachelor of Economics - Management
Universitas Negeri Manado