Summary
Overview
Work History
Education
Skills
Interests
Golf
Timeline
Generic
Bella Vista

Bella Vista

Relationship Manager
Tangerang,BT

Summary

Dynamic Relationship Manager with a proven track record at PT. Bank Rakyat Indonesia, Tbk., excelling in strategic relationship building and customer engagement. Achieved exceptional service excellence by resolving client issues promptly and tailoring financial solutions, enhancing client satisfaction and trust. Skilled in partnership development and knowledgeable in banking regulations.

Overview

7
7
years of professional experience

Work History

Relationship Manager

PT. Bank Rakyat Indonesia , Tbk.
04.2020 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.

Customer Service

Panin Bank
02.2018 - 02.2020
  • Provided exceptional customer service through timely deliveries and professional communication.
  • Delivered exceptional customer service with timely communication and proactive problemsolving.
  • Streamlined order processing for faster customer service and increased sales.
  • Met customer service objectives by providing superior customer service to [Language]-speaking customers.
  • Implemented customer service best practices, raising standard of support provided.
  • Strengthened client relationships through regular communication and excellent customer service.

Education

Bachelor of Economics - Management

Universitas Negeri Manado
Sulawesi Utara
06-2016

Skills

Strategic Relationship Building

Interests

Adventure

Problem solving

Golf

Since 2021

Timeline

Relationship Manager

PT. Bank Rakyat Indonesia , Tbk.
04.2020 - Current

Customer Service

Panin Bank
02.2018 - 02.2020

Bachelor of Economics - Management

Universitas Negeri Manado
Bella VistaRelationship Manager