Bella Herisna
Jakarta
Summary
Passionate Customer Operation , experienced in properly handling customer inquiries and transactions. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor Customer Care
Jakarta
06.2022 - Current
- Managed customer relationships and provided exceptional customer service, resulting in a 62% customer b2b retention rate
- Created a database of customer records that improved customer relations and increased customer satisfaction by 20%
- Provided excellent customer service and resolved customer issues, resulting in a 98% rate on customer satisfaction surveys (CSAT)
- Manage several customer service agent, tracking they Performance & key result.
Customer Care Advisor
PT Otoklix Indonesia
Jakarta
01.2021 - 06.2022
- Monitored customer feedback and responded to customer inquiries on social media platforms, such as Facebook, and Instagram
- Resolved customer inquiries and complaints in a timely and professional manner, increase in customer retention rates
- Manage Order Customer
Operations Manager
Travity Travel
Jakarta
12.2019 - 08.2020
- Build operating system for travel agency, created several package tour
- Maintain client needed for personalize travel & event.
Travel
MICE, PT Panorama JTB
Jakarta
02.2017 - 10.2019
- Coordinated travel arrangements for staff and clients, ensuring all arrangements were completed on time and within budget
- Provided personalized travel arrangements for guests, including transportation, accommodation, and tour reservations
Education
Diploma - Business Tourism
State Univercity of Jakarta
Rawamangun, Jakarta 11.2013 - 09.2016
Skills
Universitas Negeri Jakartaundefined
Timeline
Supervisor Customer Care
06.2022 - Current
Customer Care Advisor
PT Otoklix Indonesia
01.2021 - 06.2022
Operations Manager
Travity Travel
12.2019 - 08.2020
Travel
MICE, PT Panorama JTB
02.2017 - 10.2019
Diploma - Business Tourism
State Univercity of Jakarta
11.2013 - 09.2016
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