Benjamin Bateman
Jerome
Summary
A detail-oriented student that has experience in customer relations, sales, and I.T support. A strong passion for all things technology and is trying to find a break in the industry to get in. On an accelerated learning path, on track to graduate in May of 2027 with their High School Diploma and Associates of Applied Science in Cybersecurity and Programming through the College of Southern Idaho.
Overview
1
1
Certification
1
1
year of professional experience
Work History
General Associate
Cupbop
10.2025 - Current
- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Maintained cleanliness and organization of workstations to promote efficient operations.
- Interacted with customers to provide excellent service and address inquiries promptly.
- Supported inventory management by restocking supplies and monitoring product availability.
- Worked with higher-ups in order to increase efficiency.
- De-escalated customer interactions over the phone and in person.
Information Technology Specialist
Jerome Joint District
05.2026 - 08.2026
- Assisted in troubleshooting hardware and software issues for staff.
- Provided technical support for classroom technology, enhancing instructional delivery.
- Conducted routine maintenance on computer systems to ensure optimal performance.
- Ensured data entered by others was correct on an administrator level.
- Interacted with a ticketing system to assign tasks to certain people
Information Technology Intern
Jerome High School
08.2025 - 05.2026
- Assisted in troubleshooting hardware and software issues for staff and students.
- Collaborated with team members to implement software updates efficiently.
- Solved issues as they came up in order to keep a class going while it was in session.
- Interacted with the ticketing system to assign certain problems urgency over others.
- Informed staff on how to troubleshoot effectively before putting in tickets.
Education
High School Diploma -
Jerome High School
Jerome, ID05-2027
Associate of Applied Science - Cybersecurity And Programming
College of Southern Idaho
Twin Falls, ID05-2027
Skills
- Operations management
- Cross-functional teamwork
- Marketing
- De-escalation
- Technology Repair
- Detail Oriented
Accomplishments
Employee of the Month for several months in a row, ensuring customer satisfaction.
Top of my class in Computer Repair and Programming.
Certification
CompTIA A+
Timeline
Information Technology Specialist
Jerome Joint District
05.2026 - 08.2026
General Associate
Cupbop
10.2025 - Current
Information Technology Intern
Jerome High School
08.2025 - 05.2026
High School Diploma -
Jerome High School
Associate of Applied Science - Cybersecurity And Programming
College of Southern Idaho