Benjamin Lammers
Pocatello
Summary
Results-driven Account Manager experienced in client account management and strategic planning. Achieved 23.6% route growth and added over 82,000 cases over five years through data analysis and team collaboration, significantly enhancing customer satisfaction and engagement. Focused on driving revenue growth and improving market share.
Overview
21
21
years of professional experience
Work History
Account Manager
Pepsi of Idaho Falls
Idaho Falls
05.2005 - Current
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic plans to enhance customer engagement and service delivery.
- Conducted regular meetings with clients to discuss progress and gather feedback.
- Implemented solutions to resolve customer issues in a timely manner.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Analyzed market trends to provide insights for client strategy adjustments.
- Collaborated with sales team to determine best the best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Onboarded new team members to integrate into the organization.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Recruited, hired and trained new hires to optimize profitability.
Education
BBA - Business Administration
Capella University
Minneapolis, MN07-2020
Skills
- Customer relationship management
- Account management
- Sales expertise
- Sales growth strategies
- Client onboarding
- Account servicing skills
- Contract negotiation
- Data analysis
- Strategic planning
- Issue resolution
- Problem solving
- Proficient in Microsoft Programs Excel/Word/Teams
- Proficient in VIP processes and willing to learn more
- Order processing
- Inventory Management
- Employee mentoring
- Team collaboration
- Effective communication
- Time management
- Administrative oversight
Timeline
Account Manager
Pepsi of Idaho Falls
05.2005 - Current
BBA - Business Administration
Capella University