Benjamin Linze
Caldwell
Summary
Dynamic and highly motivated professional with extensive experience at IHOP and Dairy Queen Grill & Chill. Proven track record in training and mentoring teams, enhancing operational efficiency, and maintaining high standards of cleanliness. Strong attention to detail and Serve Safe certified, committed to delivering exceptional service and fostering positive client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Chief
IHOP
08.2025 - Current
- Coordinated daily operations to ensure team efficiency.
- Trained new crew members on operational procedures.
- Maintained cleanliness and organization of work areas.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
Line Cook
IHOP
03.2025 - Current
- Prepared ingredients and maintained kitchen cleanliness to support efficient meal service.
- Operated kitchen equipment safely while adhering to food safety regulations.
- Assisted chefs in executing menu items, ensuring high quality and presentation standards.
- Managed inventory levels by tracking supplies and reporting shortages promptly.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Adapted quickly to changing demands in a fast-paced kitchen environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
Shift Supervisor
Dairy Queen Grill & Chill
02.2025 - Current
- Assisted in training new staff on safety protocols and operational procedures.
- Monitored daily operations to ensure compliance with quality standards.
- Conducted inventory checks to maintain adequate stock levels for operations.
- Provided support in resolving customer inquiries and service issues efficiently.
Account Manager Supervisor
Seneca Direct
01.2017 - 04.2019
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Guided team members in executing account strategies and enhancing operational efficiency.
- Developed comprehensive reports to analyze account performance and identify growth opportunities.
- Oversaw daily operations, streamlining processes to improve service delivery standards.
- Trained new staff on account management procedures and best practices for customer engagement.
- Collaborated with cross-functional teams to implement targeted marketing initiatives for client accounts.
- Evaluated client feedback to drive improvements in service offerings and support systems.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Strengthened partnerships within the industry by attending networking events, conferences, trade shows promoting brand visibility.
- Coached junior account managers, resulting in improved performance and skill development.
Education
High School Diploma -
Robert Janns
Cottonwood, ID10-1999
Skills
- Training and mentoring
- Performance improvements
- Crew leadership
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Serve Safe certification
Certification
- Serve Safe Training - 2025
Timeline
Crew Chief
IHOP
08.2025 - Current
Line Cook
IHOP
03.2025 - Current
Shift Supervisor
Dairy Queen Grill & Chill
02.2025 - Current
Account Manager Supervisor
Seneca Direct
01.2017 - 04.2019
High School Diploma -
Robert Janns