Benny Elanda W

• Focus on resident satisfaction, property upkeep, and efficient operations. These include metrics like resident satisfaction scores, maintenance request resolution time, occupancy rates and Hotel performances.
• Resident Satisfaction Surveys: Regularly assess resident satisfaction with services, property conditions, and overall experience.
• Response Time to Resident Inquiries: Track the speed at which resident inquiries and requests are addressed.
• Monitor resident participation in community events and initiatives.
• Track the time it takes to address and resolve maintenance issues.
• Regularly assess property condition and document areas for improvement.
• Monitor adherence to preventative maintenance schedules to minimize costly repairs.
• Track the percentage of occupied units to assess property utilization and revenue potential.
• Monitor the percentage of financial stability.
• Track net operating income to assess the overall financial health of the property.
• Monitor the percentage of expenses compared to total income to ensure efficient operations.
• Improved communication channels between management and residents, ensuring concerns were addressed in timely manner.

• Responsible for Hotel Revenue both Atria Hotel and Residences Gading Serpong, ARR, MPI and RGI of the hotels.
• Responsible for Sales Management of Daily Sales Activities, Reporting, Sales Strategies, Coaching and engage the team to set up the hotel goals.
• Monitoring and Guidance All Department to bring the Hotel Goals as a teamwork through an effective and optimal works.
• Prepare Sales Reports and annual Sales & Marketing Plan.
• Creates an effective Sales Programs that will increase awareness and positive perception of the Hotel, its activities, culinary services, and personnel.
• Knowledge of travel industry, current market trends and economic factors.
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Assist Managing Director in preparation of the marketing, advertising, sales plans, programs and annual budget; manages within approved plans and budgets.
• Develop rates, group sales deployment strategies through review of competitive data, demand analysis and mix management.
• Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
• Develop awareness and reputation of the hotel and the brand in the local community.
• Prepare, implement and compile data for the strategic sales plan, monthly reports, annual goals, sales and marketing budget, forecasts and other reports as directed/required.

• Company Overview: (Swiss-Belhotel International)
• (Swiss-Belhotel International)
• Analyzed sales and marketing data for improved strategies.
• Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Conducted market research to identify potential areas of growth for future product development initiatives.

• Company Overview: (Accor Hotel Groups)
• (Accor Hotel Groups)
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.

- Assist in developing and implementing plans and goals for the department

- Work with the director to coordinate and supervise daily operations·

- Ensure compliance with regulations and internal policies.

- Monitor attainment of objectives· Undertake staffing responsibilities (hiring, training, evaluating etc.)

- Assist in budgeting and monitoring expenses· Maintain scheduling of events and represent the company when needed

• Company Overview: (Intercontinental Hotels Group)
• (Intercontinental Hotels Group)
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
• Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.

• Company Overview: (Sinar Mas Group)
• (Sinar Mas Group)
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.

• Company Overview: (Shangri-La Hotels Group)
• (Shangri-La Hotels Group)

• Company Overview: (Swiss-Belhotel International)
• (Swiss-Belhotel International)

• Company Overview: (Sunlake Hotel Group)
• (Sunlake Hotel Group)