Bensius Paul Tamba
Collection Specialist
Jalan Mampang Prapatan Raya 12790 Jakarta
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Supervisor Collection
PT Extramark Education Indonesia
10.2023 - Current
- Supervise daily operation activities for desk, field collection, and collection assistants.
- Supervise the aging reports for every customer.
- Review all of the expenses of the collection department & collection assistant.
- Prepare relevant collection reports to the company management.
- Review regularly and ensure the efficiency of the collection process, policies, and people through data-driven analysis, and apply improvements
- Collaborate with various functions (Credit, HR, Finance, Marketing, Risk Management, and Planning) to boost efficiency and productivity
- Have experience handling mass organization, cooperating with external collectors, police, and experts in the repossession of a used car
- Coaching and managing the performance of the collection team (Desk and field Collection) according to predetermined targets
- Ensure all processes and procedures are carried out properly and ensure the team understands and enhances customer satisfaction.
Agency Management
PT Financcel Finance Indonesia ( Kredivo )
04.2020 - 10.2023
- Manage internal team of agency managers/staff
- Responsible for overall managing both Desk & Field Agency
- Agency Hiring
- Monitoring Performance agency
- Assignment process & agency capacity planning
- Ensuring overall company recovery targets
- Ensure monthly agency targets are met
- Ensure strict compliance to all regulations and guidelines
- Ensure Follow the SOP strictly
- Evaluated accuracy and quality of data entered into agency management system.
Senior Finance AR ( Collection )
PT Aero Globe Indonesia ( Garuda Indonesia Group )
03.2016 - 04.2020
- Ensure the billing and collection process runs smoothly
- Manage accounts receivable and record payments from customers
- Reconcile customer bills and payments
- Coordinate with internal teams to resolve issues related to invoicing and payments
- Prepare financial reports related to accounts receivable
- Ensure compliance with company financial policies and procedures.
- Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
- Effectively resolved chargeback disputes through thorough research and documentation of supporting evidence.
Billing & Collection
PT SGS Indonesia
01.2015 - 02.2016
- Streamlined collection processes for increased efficiency and faster payments through consistent follow-up with clients.
- Achieved higher recovery rates through diligent research and investigation of disputed invoices, ultimately reaching successful resolutions for both parties involved.
- Monitored accounts receivable aging reports, identifying delinquent accounts requiring immediate attention to minimize losses.
- Educated customers on available payment options, assisting them in selecting the most suitable method based on their financial situation.
Billing & Collection Specialist
PT Cipta Mapan Logistik
07.2010 - 01.2015
- Educated customers on available payment options, assisting them in selecting the most suitable method based on their financial situation.
- Coordinated with finance department to reconcile discrepancies between submitted invoices and recorded payments received from clients.
- Participated in training programs aimed at increasing billing and collection specialist proficiency, resulting in improved team performance.
- Enhanced communication between departments, ensuring timely billing updates and accurate account records.
Education
BBA - Business Management
Universitas Mercu Buana
Jakarta, Indonesia 04.2001 -
Skills
Staff Management
Certification
Sertifikasi SPPI No. 8258500324001021
Timeline
Sertifikasi SPPI No. 8258500324001021
10-2024
Sertifikasi AFPI No. 03515/AFPI/SPV‑COL/I/2021
10-2024
Supervisor Collection
PT Extramark Education Indonesia
10.2023 - Current
Agency Management
PT Financcel Finance Indonesia ( Kredivo )
04.2020 - 10.2023
Brevet Pajak A&B
10-2018
Senior Finance AR ( Collection )
PT Aero Globe Indonesia ( Garuda Indonesia Group )
03.2016 - 04.2020
Billing & Collection
PT SGS Indonesia
01.2015 - 02.2016
Billing & Collection Specialist
PT Cipta Mapan Logistik
07.2010 - 01.2015
BBA - Business Management
Universitas Mercu Buana
04.2001 -