Summary
Overview
Work History
Education
Skills
Timeline
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Berna Della

Berna Della

Head Of Customer Service Division
Jakarta,JK

Summary

Dynamic customer service leader with a proven track record at PT. Dhanawibawa Arthacemerlang, enhancing satisfaction through effective complaint handling and workforce management. Streamlined processes for increased efficiency and provided impactful staff training, driving continuous improvement and fostering a high-performance team culture.

Overview

8
8
years of professional experience

Work History

Head of Customer Service

PT. Dhanawibawa Arthacemerlang
05.2009 - 03.2017
  • Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
  • Adapted quickly to changing business needs by revising policies or procedures as needed based on real-time feedback from customers or internal stakeholders.
  • Streamlined department processes for improved efficiency and productivity within the team.
  • Monitored performance metrics, providing regular feedback to team members for ongoing improvement in their roles.

Education

No Degree - FISIP - Administrasi Perkantoran Dan Sekretari

Universitas Indonesia
Depok
04.2001 -

Skills

Complaint handling

Timeline

Head of Customer Service

PT. Dhanawibawa Arthacemerlang
05.2009 - 03.2017

No Degree - FISIP - Administrasi Perkantoran Dan Sekretari

Universitas Indonesia
04.2001 -

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Berna DellaHead Of Customer Service Division