Bernando Ibrahim
Senior General Manager
Jl.Taman Malaka Utara 9 Blok B18 No 5 , Malaka Jaya, Duren Sawit , Jakarta Timur
Summary
Accomplished Senior General Manager with a proven track record at PT Mitra Adi Perkasa Tbk, enhancing operational efficiency and spearheading growth initiatives. Expert in Operations Management and adept at fostering team productivity, my strategic leadership has significantly increased revenue. Skilled in Sales Development and Human Resources Management, I excel in driving performance and cultivating stakeholder relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Senior General Manager
PT Mitra Adi Perkasa Tbk
04.2021 - Current
- Built strong relationships with key stakeholders both internally and externally to foster collaboration on mutually beneficial initiatives.
- Ensured compliance with industry regulations and company policies by implementing stringent risk management protocols and regularly auditing internal processes.
- Developed and executed successful business strategies, driving growth in revenue and market share.
- Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
- Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment.
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager
PT Kanmoretail Indo
02.2016 - 04.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Senior Operation Manager
PT Multitrend Indo
06.2001 - 02.2016
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Coordinated with sales and marketing teams to ensure inventory levels aligned with promotional activities and demand forecasts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Senior Operations Manager
PT Toko Gunung Agung Tbk
06.2001 - 02.2010
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Diploma of Retail Management - Retail Management
Asia Pacific Retail Institute
Jakarta, Indonesia03.2006
Bachelor of Economics - Accounting
University of Gunadarma
Depok, Indonesia04.2001
Skills
Operations Management
Sales management
Staff Training and Development
Sales Development
Key Performance Indicators
P&L Management
Store operations
Operational Efficiency
Staff Management
Sales Analysis
Inventory Control
Facility Management
E-commerce strategy
Information Technology Management
Human Resources Management
Corporate Communications
Timeline
Senior General Manager
PT Mitra Adi Perkasa Tbk
04.2021 - Current
General Manager
PT Kanmoretail Indo
02.2016 - 04.2021
Senior Operation Manager
PT Multitrend Indo
06.2001 - 02.2016
Senior Operations Manager
PT Toko Gunung Agung Tbk
06.2001 - 02.2010
Diploma of Retail Management - Retail Management
Asia Pacific Retail Institute
Bachelor of Economics - Accounting
University of Gunadarma
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