Bertha Ramirez

Don Juan’s Mexican Restaurant

05.2018 - 12.2024

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Checked guests' identification before serving alcoholic beverages.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Assisted in training new hires, providing guidance on restaurant standards and best practices.

Summary