Summary
Overview
Work History
Education
Skills
Timeline
Improvements
Generic

Bethany Kealaiki

Jerome

Summary

Experienced with diagnosing and resolving wide range of technical issues. Utilizes advanced troubleshooting techniques to ensure effective and timely repairs. Strong understanding of customer service principles and importance of clear communication in technical support.

Customer-focused Advanced Repair Agent with over 3 years of experience diagnosing, maintaining and repairing computer systems. Highly proficient in mainstream applications and operating systems.


Overview

9
9
years of professional experience

Work History

Advanced Repair Agent

Best Buy, Geek Squad
08.2021 - Current
  • Assembled, maintained, and repaired system hardware.
  • Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment.
  • Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
  • Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
  • Managed inventory of parts and equipment, maintaining an organized workspace for maximum efficiency.
  • Performed regular upgrades to update systems and improve operability.
  • Utilized advanced diagnostic tools to accurately identify device malfunctions and recommend appropriate solutions.
  • Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
  • Supported colleagues during high-volume periods by taking on additional workload when necessary.
  • Expedited repair processes for improved turnaround time and increased customer satisfaction.
  • Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvement.
  • Provided excellent customer service, addressing inquiries and resolving technical issues efficiently.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.

Bakery Worker

Texas Roadhouse
04.2021 - 08.2021
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Mixed dough, scaled breads, and brownies, baked croutons and performed baking duties.

Shift Lead

McDonald's
05.2016 - 03.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.

Education

Jerome High School
Jerome

Skills

  • Client management
  • Hardware installation
  • Diagnostic skills
  • System testing
  • Hardware replacement
  • Software repair
  • Mobile device troubleshooting
  • Customer service
  • Software installation
  • System upgrades

Timeline

Advanced Repair Agent

Best Buy, Geek Squad
08.2021 - Current

Bakery Worker

Texas Roadhouse
04.2021 - 08.2021

Shift Lead

McDonald's
05.2016 - 03.2021

Jerome High School

Improvements

As I continue to learn more about IT and Technology itself, I do plan to get my A+ Certification at some point. I'm always trying to learn new things, and stay up to date with the new Technology coming out. 

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Bethany Kealaiki