Betty Jessup
Sandpoint
Summary
Positive, driven individual with knack for creative problem-solving and strong interpersonal skills. Possesses solid understanding of business operations and financial management, coupled with proficiency in customer relationship building and market analysis. Dedicated to driving growth and fostering collaborative team environment to achieve business goals.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Maple Street Bistro
07.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Achieved significant savings by renegotiating contracts with key vendors.
- Negotiated favorable lease terms for business expansion, securing prime location at reduced cost.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Hired and trained an operator to successfully run the business in a self sufficient manner
Underwriter
Alliant Insurance Services Inc.
07.2017 - 06.2019
- Analyzed credit, income, compliance, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Streamlined underwriting processes for faster decision-making through the implementation of automated tools.
- Improved patient risk assessment accuracy by analyzing medical records and evaluating health histories.
- Collaborated with sales teams to provide accurate quotes, ensuring customer satisfaction and retention.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Analyzed data to identify trends and predict future insurance needs.
- Collaborated with other professionals to develop innovative underwriting solutions.
Education
Bachelor of Science - Business Management
Colorado State University - Global Campus
Fort Collins, CO06-2018
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Customer service
- Critical thinking
- Problem resolution
- Conflict resolution
- Complaint handling
Timeline
Small Business Owner
Maple Street Bistro
07.2019 - Current
Underwriter
Alliant Insurance Services Inc.
07.2017 - 06.2019
Bachelor of Science - Business Management
Colorado State University - Global Campus
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