Bill Enrico Turangan
Crew Onboarding Coordinator
Maleo X blok JC 1/ 23 Pondok Aren, Tangerang Selatan
Work Preference
Summary
Experienced with onboarding processes, ensuring new hires quickly adapt and integrate into company culture. Utilizes communication and planning to deliver structured and supportive onboarding experience. Track record of improving employee satisfaction and retention through effective onboarding strategies.
Overview
14
14
years of professional experience
3
3
Certifications
2
2
years of post-secondary education
Work History
Crew Onboarding Coordinator
CTI Group Worldwide Services
Miami, United States (Remote)
09.2022 - 05.2024
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Managed 15,000+ recruitment personnel.
- Managed recruitment pipelines to secure and onboard suitable candidates within target timescales.
- Reported monthly on employee retention, candidate effectiveness and staffing forecasts to improve department planning.
Insurance Advisor
Sun Life Financial
Semarang, Indonesia
06.2018 - 07.2022
- Managed client insurance onboarding by enrolling customers onto plans and sending contracts as needed.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
- Assessed customer insurance needs through in-depth analysis and consultative sales approach.
- Continuously met or exceeded KPIs of policies sold.
- Processed client paperwork to calculate premiums and enroll in insurance plans.
- Liaised with customers and answered queries through email, webchat and phone.
- Arranged reinsurance contracts to protect from risk of major claims events.
Bar and Restaurant Supervisor
Holiday Inn Express
Semarang, Indonesia
03.2017 - 05.2018
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Monitored compliance with workplace policies and safety objectives.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Led performance reviews and appraisals, clearly communicating areas for further improvement.
- Tracked employee productivity, performance and task completion.
- Defined clear priorities and production quality standards to achieve desired result within agreed timescale.
- Aligned day-to-day activities with targets set by upper management.
Assistant Waiter
Royal Caribbean International
Miami, United States
09.2015 - 03.2017
- Reports to the Waiter, Head Waiter and Assistant Restaurant Manager.
- Directly supervises, trains and monitors the performance of the subordinate Restaurant Operation positions assigned to his/ her work station - Busboy (Bus Person) and Dining Room Utility Cleaner.
- Provides assistance and support to the assigned waiter in anticipating and fulfilling the passengers requests.
- Responsible for serving non-alcoholic beverages and bread, ordering, pick-up and delivery of food and beverage items to the work station and tables and transporting back to the galley the soiled dishes, glassware and silverware
- Provides assistance to the assigned waiter, waitress in setting up tables, linen, glassware, silverware and china as well as presents food and beverage menus to passengers - Responsible for achieving and exceeding revenue levels set by the cruise line through suggesting various courses and wines to passengers and applying up-selling and suggestive selling techniques.
- Participates in the rotational schedule working in the dining room and in other food and beverage outlets throughout the cruise ship.
- Ensures that the assigned work station is clean and sanitized according to the cruise line standards and USPH and/or UKPH rules.
- Actively participate in dining room entertainment according to established practices of the cruise line and alterations based on the specific itinerary - Pirates'Nights, Caribbean nights, Italian nights etc.
Junior Waiter
Vina House
Semarang, Indonesia
10.2010 - 11.2014
- To set up for events, carry trays, serve guests, and clean up at the event's conclusion.
- Set up can include putting out tablecloths and place settings, arranging table placement and putting up a buffet.
- During the event can vary based on the situation, but, in general, they must be able to focus on the job while staying on their feet and moving about freely, which can include bending, climbing stairs, and carrying items weighing 25-50 pounds.
- Implemented more efficient processes and reduced wasted resources.
- Engaged with customers to better understand needs and deliver excellent service.
Education
High School Diploma -
KESATRIAN 2
Semarang 07.2011 - 06.2013
Skills
Organizational growth
Cross-functional teamwork
Performance tracking
Feedback collection
Organizational growth
Talent management
Candidate Sourcing
Certification
MDRT Qualifying Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MDRT Qualifying Member
09-2022
Court of the Table 2022
09-2022
Crew Onboarding Coordinator
CTI Group Worldwide Services
09.2022 - 05.2024
MDRT Qualifying Member
09-2021
Insurance Advisor
Sun Life Financial
06.2018 - 07.2022
Bar and Restaurant Supervisor
Holiday Inn Express
03.2017 - 05.2018
Assistant Waiter
Royal Caribbean International
09.2015 - 03.2017
High School Diploma -
KESATRIAN 2
07.2011 - 06.2013
Junior Waiter
Vina House
10.2010 - 11.2014